Contract Desktop Support Technician

Excis Compliance; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking an experienced Desktop Support Technician to provide onsite IT support for a pharmaceutical client in Belgium. The role involves troubleshooting hardware, software, and network issues while ensuring compliance in a regulated environment. Ideal candidates will have 2+ years of experience in desktop support and be fluent in both French and English. This full-time position offers a collaborative work environment and opportunities for professional growth.

Qualifications

• 2+ years in desktop support, preferably in pharma or regulated industries.

Responsabilités

• Provide L1 / L2 technical support for hardware, software, and network issues.
• Troubleshoot Active Directory issues and diagnose Windows BSOD errors.
• Document solutions in ServiceNow and assist with network troubleshooting.

Connaissances

Fluent in French

Fluent in English

Active Directory

Networking

Technical Support

Formation

Relevant certifications (CompTIA A+, Microsoft MTA, ITIL)

Outils

ServiceNow

BitLocker

Description du poste

At Excis, you'll thrive in a dynamic, inclusive environment that fosters innovation and global growth, working alongside diverse teams to solve complex IT challenges while enjoying competitive benefits, continuous learning opportunities, and a culture that celebrates your success and professional development.

We're seeking an experienced Desktop Support Technician to provide onsite IT support for our pharmaceutical client in Belgium. You'll be the frontline technical expert, ensuring seamless operations in a regulated environment while collaborating with global teams.

Responsibilities:

1. Provide L1 / L2 technical support for hardware, software, and network issues (Windows 10 / 11, macOS, Office 365, VPN, etc.).
2. Troubleshoot Active Directory issues (replication errors, authentication failures, GPO misconfigurations).
3. Diagnose and repair Windows BSOD errors by analyzing stop codes, memory dumps, and driver conflicts.
4. Manage roaming & local user profiles, resolving corruption issues and optimizing logon times.
5. Monitor and troubleshoot high CPU / memory usage using tools like Task Manager, Performance Monitor, and Event Viewer.
6. Resolve application failures (DLL conflicts, missing dependencies, permission issues).
7. Support BitLocker encryption and recovery scenarios, including BIOS-related configurations.
8. Configure and troubleshoot Group Policy Objects (GPOs) in multi-domain environments.
9. Document solutions in ServiceNow (SNOW) ticketing system and maintain IT asset records.
10. Assist with network troubleshooting (IP vs. MAC addressing, DNS / DHCP issues, LAN / Wi-Fi connectivity).
11. Collaborate with global IT teams to escalate complex issues when necessary.

Required Skills:

• Languages: Fluent in French (for local support) and English (for international communication).
• Experience: 2+ years in desktop support, preferably in pharma or regulated industries.
• Technical Expertise: Active Directory, Windows OS, Networking, Tools like ServiceNow, BitLocker, remote support software.

Preferred Skills:

• Relevant certifications (CompTIA A+, Microsoft MTA, ITIL)
• PowerShell scripting knowledge

Application Process:

We're reviewing applications now for mid-May onboarding. This is an excellent opportunity for professionals whose contracts are ending in April / May 2025. Submit your application for technical screening with our IT team and onsite interviews with hiring managers.

Position Details:

• Type: Full-time, onsite
• Schedule: Monday-Friday, regular business hours
• Start: Mid-May 2025

We Encourage You To Apply If:

• Your current contract is ending in April / May 2025
• You're seeking stable employment with growth potential
• You thrive in collaborative, technical environments

Excis is an equal opportunity employer committed to diversity and inclusion.