GUEST EXPERIENCE COORDINATOR (H/F)

JR France; Aix-en-Provence; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading luxury cruise company is seeking a Guest Experience Coordinator in Aix-en-Provence. The role involves ensuring exceptional guest experiences through coordination, communication, and problem resolution, while promoting onboard services and local offerings. Candidates should have experience in luxury tourism and possess strong interpersonal skills.

Qualifications

• Minimum 3 years of experience in a 5* hotel or luxury tourism industry.
• Knowledge of luxury service standards.

Responsabilités

• Ensure delivery of unique components by coordinating efforts among teams.
• Act as a liaison between guests and ship crew, handling inquiries.
• Promote onboard services and coordinate special requests.

Connaissances

Dynamic

Organized

Adaptable

Interpersonal

Autonomous

Proactive

Description du poste

Job Description: Guest Experience Coordinator (H/F), Aix-en-Provence

This position is with a shipping company based in Wallis and Futuna, UVEA MARINE SERVICES (UMS), recruiting for the French company PONANT, a leader in polar expeditions and luxury cruises.

Responsibilities include:

1. Ensure the delivery of unique PONANT components by coordinating efforts among different teams, communicating information, scheduling events, and tracking progress.
2. Serve as a privileged contact for guests to gather feedback, assist with their needs, and answer questions.

Main Tasks:

• Relay information between operational teams and guests, ensuring seamless communication across departments such as housekeeping, food and beverage, and front desk.
• Act as the liaison between guests and ship crew, handling inquiries, feedback, and special requests.
• Develop and distribute materials through the PONANT App and other channels.

Problem Resolution & Quality Standards:

• Identify guest complaints, propose solutions, and follow up with the Hotel Manager.
• Analyze guest feedback to uphold quality standards.
• Implement proactive measures to prevent non-conformities and ensure compliance with operational requirements.

Personalization & Experience Coordination:

• Promote onboard services and local offerings, enhancing guest experiences through storytelling.
• Coordinate special requests with relevant departments.
• Participate in entertainment and public relations events with the Cruise Director.

Program & Excursion Support:

• Assist in organizing daily programming, lectures, and events.
• Support shore excursions and ensure adherence to schedules.
• Coordinate with hotel services for dietary and room requirements for special requests.

Profile:

• Minimum 3 years of experience in a 5* hotel or luxury tourism industry.
• Knowledge of luxury service standards.
• Skills: dynamic, organized, adaptable, interpersonal, autonomous, proactive.
• Proficiency in French and/or Spanish is a plus.

Our opportunities are open to everyone, promoting non-discrimination and equal treatment.