Remote - IT support Engineer

HYXiPOWER; Paris; À distance; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading company in the renewable energy sector is seeking a technical support specialist for photovoltaic inverters. The role involves providing guidance, conducting technology work, and managing customer relations. The ideal candidate will have experience in digital energy solutions and strong communication skills, with a proactive approach to customer feedback.

Qualifications

• At least three years of experience in digital energy solutions or technical support.
• Proficiency in English and local language; multilingual skills are a plus.

Responsabilités

• Provide debugging guidance and handle maintenance and upgrades for products.
• Conduct product technology work related to photovoltaic inverters.
• Manage market engagement and provide technical support to customers.

Connaissances

Communication

Interpersonal Skills

Proactive Problem Solving

Description du poste

Job Responsibilities:

1. Provide debugging guidance for regional products, organize technical training, and handle maintenance and upgrades (including inverters, data collectors, and management systems).
2. Conduct product technology and solution work related to photovoltaic inverters; draft and review technical agreements, provide project technical information, and prepare technical bids.
3. Gather and analyze medium- and long-term customer needs for products; contribute to product planning and development; participate in the review of photovoltaic inverter product development and iterations.
4. Manage market engagement, collect and analyze intelligence on photovoltaic inverter products, and provide technical support to customers, addressing their questions.
5. Perform other tasks as assigned by superiors.

Post Requirements:

1. At least three years of experience in digital energy solutions or technical support; product development experience is preferred.
2. Proficiency in English for work purposes; native-level proficiency in the local language; multilingual skills are a plus.
3. Excellent interpersonal, understanding, and communication skills; proactive in responding to customer feedback and meeting their needs promptly.
4. Ability to work effectively in a cross-cultural environment.