English speaker - customer service

JR France; Angers; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a motivated customer service professional to optimize processes and set new industry standards. The role involves overseeing digital support and requires proficiency in French and English.

Qualifications

• C1/C2 level proficiency in French required.
• Good knowledge of English.

Responsabilités

• Oversee the digital support process, intervening where necessary.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming how help is delivered on the road.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Responsibilities:

• Oversee the digital support process, intervening where necessary.

Requirements:

• Proficiency in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Additional Information:

• Part-time position (30 hours per week).
• This role is shift-based and may include occasional night and weekend shifts.
• Please send your CV in English.