English speaker - customer service

JR France; Pau; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance start-up is seeking a Customer Service Professional to manage digital support processes. This part-time role requires fluency in French and good English knowledge, with shift-based work including nights and weekends.

Qualifications

• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process, intervening where necessary.

Connaissances

Fluent in French

Good knowledge of English

Description du poste

Job Opportunity: Customer Service Professional

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Our advanced digital platform allows their customers to request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are looking for a highly motivated Customer Service Professional to:

1. Oversee the digital support process, intervening where necessary.

Qualifications:

• Fluent in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours/week)
• Shift-based work, including occasional night and weekend shifts

Please send your CV in English to apply.