English speaker - customer service

JR France; Caen; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a motivated customer service professional to join their team. The role involves overseeing digital support and optimizing processes to set industry standards for excellence. This part-time position requires strong French and English skills.

Qualifications

• C1/C2 level in French required.
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene when necessary to optimize processes.

Connaissances

Customer Service

French

English

Description du poste

Client:

hlpy

Location:

Not specified

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

173520170566811648327621

Job Views:

1

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond. We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize our processes, and set new industry standards for excellence. Responsibilities include overseeing the digital support process and intervening when necessary.

Requirements include:

• C1/C2 level in French
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional information:

• Part-time role (30 hours per week)
• Shift-based, with occasional night and weekend shifts

Please send your CV in English. Note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more information, check our Blog.

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