Client Manager -Remote

JR France; Paris; À distance; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A fast-growing European tech company is seeking a Customer Onboarding & Engagement Manager to enhance customer journeys. This role involves supporting clients from technical implementation to ongoing engagement, ensuring product adoption and success. The ideal candidate will have a strong background in customer support and product experience within tech or SaaS industries. Join a dynamic team and contribute to customer success!

Prestations

Flexible remote policy

State-of-the-art tools

Excellent healthcare insurance

Country-specific commuter benefits

Food & beverage benefits

Qualifications

• 3+ years in Customer Support/Product in tech/SaaS.
• Understanding of technical environments.
• Comfortable with technical and non-technical stakeholders.

Responsabilités

• Support during technical implementation and production go-live.
• Provide timely and efficient support.
• Create resources for new feature adoption.

Connaissances

Customer Support

Product Experience

Analytical Mindset

Communication

Formation

Engineer Bachelor’s Degree

Outils

APIs

SDKs

Mobile App Integration

Description du poste

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Job Title: Customer Onboarding & Engagement Manager

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing, European tech company offering the world's most powerful no-code In-App Experience technology.

As we grow, we are seeking an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption. You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption.

Responsibilities:

1. Provide proactive support during technical implementation and production go-live
2. Provide timely and efficient support
3. Create and update resources to support the adoption of new features

Qualifications:

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries
• Solid understanding of technical environments (APIs, SDKs, mobile app integration)
• Comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — able to interpret usage data to spot trends and define corrective actions
• Engineer Bachelor’s Degree or equivalent years of experience

Additional Benefits:

• Flexible remote policy
• State-of-the-art tools
• Excellent healthcare insurance
• Country-specific commuter and food & beverage benefits