Editeur parascolaire Nathan (H / F) - CDD

L'institut Imagine; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Manager de Déploiement de Solutions pour rejoindre son équipe dynamique. Dans ce rôle, vous serez responsable de l'intégration de nouveaux clients sur la plateforme, en collaborant avec plusieurs départements pour comprendre et documenter leurs besoins. Vous gérerez le cycle de vie de l'implémentation, de la phase de vente à la remise au support, tout en assurant une adoption réussie du produit. Ce poste offre la possibilité de travailler à distance, des horaires flexibles et un environnement de travail inclusif. Si vous êtes passionné par la technologie et le service client, cette opportunité est faite pour vous.

Prestations

Stipendie de travail à domicile

RTT

Chèques-repas

Assurance maladie

Abonnement à la salle de sport

Congé parental d'un mois pour le second parent

Qualifications

• 3+ ans d'expérience dans un rôle similaire, de préférence en contact avec les clients.
• Expérience de déploiement de produits SaaS, idéalement liés aux RH.

Responsabilités

• Gérer toutes les phases du cycle de vie de l'implémentation.
• Assurer le déploiement réussi de la plateforme pour les nouveaux clients.

Connaissances

Gestion de projet

Consultation technique

Déploiement de produits SaaS

Configuration SSO

Compétences en API

Compétences analytiques

Bilingue Français/Anglais

Formation

Diplôme en informatique ou domaine connexe

Outils

Trello

Description du poste

As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers. They work cross-department (Sales, Product, and Customer Success) to understand and document client use cases and requirements and then translate them into setup and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kickoff to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, APIs), and 3rd party apps, and guide and provide assistance to ensure the successful deployment of their platform.

In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the product like platform audits.

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basic requests through ticketing

Within 3 months, you will:

• Start to onboard your own new clients
• Drive project management to ensure successful platform deployment from the kickoff meeting, regular touchpoints until handover to support
• Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

• Successfully ensure 360Learning platform deployment for new clients
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support strategic customers all along their contract from an expertise standpoint
• Deliver professional services to our existing customer base

Within 12 months, you will:

• Onboard another Solution Deployment Manager
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

The Skills Set

• Minimum 3 years experience in a similar, preferably customer-facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager, or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Native French proficiency and very good English proficiency (level B2)
• Enthusiasm for our culture explained here: https://bit.ly/Convexity_360L

What We Offer

• Compensation: Package includes base salary, a variable component, and equity
• Benefits / Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental / Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with Solution Deployment Manager Coach
• Case Study with 2 teammates
• Clarification Meeting with our Head of Professional Services
• Culture Fit Meeting with our Chief HR Officer
• Offer!

Get ready using our Knowledge Base: https://bit.ly/42H1ggC

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!