English speaker - customer service

JR France; Issy-les-Moulineaux; Sur place; EUR 25 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a motivated customer service professional. The role involves overseeing digital support processes and optimizing operations to set new industry standards. Join a dynamic team and help redefine roadside assistance across Europe.

Qualifications

• Proficiency in French (C1/C2 level) required.
• Good knowledge of English.
• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene as necessary to optimize processes.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. We aim to become the leading provider of modern roadside assistance across Europe and beyond. Our business operates on a B2B2C model, partnering with key players in the automotive industry—including insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize processes, and help set new industry standards for excellence. Responsibilities include overseeing the digital support process and intervening as necessary.

Qualifications:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours per week)
• Shift-based position requiring occasional night and weekend shifts
• Please send your CV in English