Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Arrondissement d'Évry; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international risk and reputation management firm is seeking a client-focused professional to enhance service value and foster lasting relationships. The role involves analyzing client needs, managing requests, and providing tailored solutions. Candidates should have significant experience in a similar role, excellent interpersonal skills, and fluency in both English and French. This position offers the flexibility of full remote work or a base in Paris, along with a permanent contract and various benefits.

Prestations

Paid Holidays

Lunch Vouchers

Insurance Schemes

Teleworking

Sports Sessions

Modern Facilities

Retirement Plans

Qualifications

• Significant experience in a similar role within service or tech sectors.
• Fluency in English and French is mandatory.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests with tailored responses.
• Monitoring client projects to ensure alignment.

Connaissances

Interpersonal Skills

Adaptability

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Job Description:

As the primary contact for our clients, your role is to analyze their needs and provide tailored solutions with high-quality support, leveraging our internal teams' expertise. You will also work to strengthen support for existing clients and enhance our service value to foster lasting relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to necessary resources.
2. Managing ad hoc client requests, providing prompt, tailored responses.
3. Monitoring client projects, ensuring alignment with expectations.
4. Organizing regular meetings, especially with clients with recent contact gaps.
5. Creating access and demonstrating our platform, tailoring presentations to user needs.
6. Anticipating client needs and risks, detecting potential disputes early.

Requirements:

1. Significant experience in a similar role within service or tech sectors, complemented by an agile, resourceful, and independent spirit.
2. Excellent interpersonal skills.
3. Ability to learn quickly and adapt in a dynamic scale-up environment.
4. Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides).
5. Fluency in English and French is mandatory.

Location: Full remote or based in Paris 8th arrondissement.

Contract: Permanent.

Forward Global values diversity and welcomes all qualified candidates. Benefits include paid holidays, lunch vouchers, insurance schemes, teleworking, sports sessions, modern facilities, and retirement plans.

Forward Global is an international risk and reputation management firm with offices worldwide, specializing in anti-illicit markets and copyright infringement removal.