Service Delivery Leader

JR France; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading cybersecurity company seeks a Service Delivery Leader to manage key accounts and drive customer success. This role involves working closely with C-suite executives and technical teams to ensure product adoption and satisfaction. Ideal candidates will have extensive experience in customer engagement and a strong background in cybersecurity solutions. Fluency in French is required.

Prestations

FLEXBenefits wellbeing spending accounts

Mental health resources

Personalized learning opportunities

Qualifications

• 8+ years in a customer-facing role managing high-touch engagements.
• Expertise in Cloud Security, DevSecOps, or Network Security.
• Fluent French speaking skills required.

Responsabilités

• Manage key accounts and relationships for our largest customers.
• Plan, deploy, and support customer adoption and account reviews.
• Collaborate with Sales to develop success strategies.

Connaissances

Account Management

Customer Engagement

Team Collaboration

Client-focused Program Management

Negotiation

Outils

Salesforce

Gainsight

Description du poste

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Our Mission

At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and believe that the unique ideas of every team member contribute to our collective success. Our values, crowdsourced by employees, are brought to life through each of us every day - from disruptive innovation and collaboration to execution. We show up for each other with integrity and create an environment of inclusion.

As a member of our team, you will shape the future of cybersecurity. We work fast, value ongoing learning, and respect each employee as a unique individual. Our development and wellbeing programs are designed to support you, including FLEXBenefits wellbeing spending accounts, mental and financial health resources, and personalized learning opportunities.

Job Description

Your Career

Service Delivery Leaders focus on account management, managing the customer lifecycle, and serving as the Voice of the Customer. You will be the main contact for the post-sales journey, driving adoption and consumption of Palo Alto Networks’ products. You will work closely with CISOs, CTOs, and technical teams across the globe’s largest organizations.

Your Impact

• Account Management
• Manage key accounts and relationships for our largest customers
• Act as the primary contact for multiple product lines supporting the customer journey
• Collaborate across client and internal teams, including C-suite and technical staff

• Customer Impact
• Plan, deploy, and support customer adoption and account reviews
• Deliver tailored product solutions to fit customer environments
• Understand customer security priorities and develop success plans

• Partnership
• Work with Sales to develop success strategies, assess health, identify opportunities, and ensure renewals
• Coordinate with Professional Services, Customer Success, and Support teams
• Engage with customers and internal teams, including engineering and professional services

Qualifications

Your Experience

• 8+ years in a customer-facing role managing high-touch, high-visibility engagements
• Expertise in software product and service delivery in areas like Cloud Security, DevSecOps, Network Security, or Security Operations
• Proven ability to act as a trusted advisor, interacting with C-suite and technical teams
• Experience in guiding customers through their journey, managing escalations, and negotiating resolutions
• Ability to thrive in a team environment aligned with our core values
• Bonus skills include client-focused program management and familiarity with customer success software (e.g., Gainsight, Salesforce)
• Willingness to travel occasionally (10-15%) for customer engagement
• Fluent French speaking skills required

Additional Information

The Team

Our team is creating innovative digital service experiences. As a leading cybersecurity company, we serve a broad range of customers expecting top-tier cybersecurity solutions. Our Customer Success team plays a crucial role in enabling and guiding strategic customers through deployment and adoption, partnering across functions to ensure their success.

Our Commitment

We are problem solvers who take risks and challenge the status quo in cybersecurity. We value diversity and are committed to providing accommodations for individuals with disabilities. Palo Alto Networks is an equal opportunity employer, celebrating diversity and ensuring consideration for all qualified applicants without discrimination.