Technical Service Manager H/F

JR France; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in the hospital POC sector is looking for an experienced National Technical Support Manager to oversee technical support operations across France. This role involves managing technical teams, ensuring exceptional service, and driving operational excellence.

Qualifications

• Proven technical service experience in medical devices or clinical laboratory environments.

Responsabilités

• Ensure all technical support cases are documented in CRM systems.
• Maintain local service inventory and ensure compliance with company procedures.

Connaissances

Problem Solving

Remote Troubleshooting

Formation

Degree in Electronics

Degree in Medical Technology

Degree in Biochemistry

Outils

Microsoft Office Suite

Description du poste

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Job Title: National Technical Support Manager

One of NV's key accounts, a global leader in the hospital POC sector, is seeking an experienced National Technical Support Manager to lead technical support operations across France. This pivotal role will oversee technical teams, ensure exceptional post-sales service, and drive operational excellence within the assigned region.

Responsibilities:

1. Ensure all technical support cases are documented in CRM systems and local ticketing tools.
2. Maintain local service inventory and ensure compliance with company procedures and KPIs.

Qualifications:

• Degree in Electronics, Medical Technology, Biochemistry, or related life sciences.
• Proven technical service experience in medical devices or clinical laboratory environments.
• Strong problem-solving and remote troubleshooting abilities.
• Proficient in Microsoft Office Suite.
• Willingness to travel 10-15%, including occasional international trips.

Interested candidates are encouraged to reach out for more information. Please ensure your CV is shared in English.

*Medical device