English speaker - customer service

JR France; Puteaux; Sur place; EUR 25 000 - 35 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance start-up is looking for a motivated customer service professional. This part-time position involves overseeing digital support processes and setting new industry standards. Proficiency in French and good English knowledge are required.

Qualifications

• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene where necessary to optimize processes.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. We aim to become the leading provider of modern roadside assistance across Europe and beyond.

Our operation is based on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence. Your responsibilities will include overseeing the digital support process and intervening where necessary.

Requirements:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time position, 30 hours per week
• Shift-based role requiring occasional night and weekend shifts
• Please send your CV in English