Customer Success Manager

Danaher Corporation; Aas; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a forward-thinking company dedicated to improving lives through innovative solutions in life sciences. As a Customer Success Manager, you will play a pivotal role in supporting customers with technical expertise and driving sales growth in the rapidly evolving spatial biology segment. This unique opportunity allows you to leverage your experience and creativity to identify new sales opportunities and ensure customer satisfaction. With a culture that values collaboration and continuous improvement, you will be part of a team that is committed to making a tangible impact in the field. Embrace the chance to shape the future of life sciences with us!

Prestations

Healthcare

Paid Time Off

Flexible Work Arrangements

Qualifications

• 2+ years of experience in supporting consumable reagents.
• Strong product knowledge in Life Sciences and practical lab experience.

Responsabilités

• Provide pre- and post-sales technical support for reagents.
• Engage in consultative selling and upselling of consumables.

Connaissances

Technical Support

Consultative Selling

Customer Relationship Management

Sales Growth Strategies

Troubleshooting

Formation

Bachelor's degree in Life Sciences

Master's degree in Chemistry or Biochemistry

Outils

Salesforce

Description du poste

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

We are launching a new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We’re seeking top sales and applications talent for a remote sales and customer support role. This is a unique opportunity to be part of a major growth initiative, backed by Leica’s brand and expertise. If you have experience in spatial biology, you can leverage that knowledge immediately and position yourself at the forefront of Leica’s direction. As part of the Danaher Life Sciences group, you’ll benefit from cross-company collaboration and career development opportunities. This role is your chance to shape the future, requiring creative thinkers to identify opportunities and develop strategies.

Join meaningful projects with passionate colleagues, driving progress and pushing boundaries.

Learn about the Danaher Business System, which makes everything possible.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. You will also drive sales growth through consultative selling, generating quotes, identifying new opportunities, and managing customer relationships for seamless integration and timely delivery of consumables.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, based in Germany, working remotely to cover EMEA. The ideal candidate should be located in Southern Germany.

Responsibilities include:

• Providing front-line pre- and post-sales technical support for reagents and workflows, troubleshooting and optimizing products.
• Engaging in consultative selling and upselling of consumables to research and academic institutions.
• Generating accurate, competitive quotes aligned with customer needs and budgets.
• Identifying and pursuing new sales opportunities within existing accounts.
• Managing customer relationships, resolving issues, and ensuring satisfaction and timely delivery.

Minimum requirements:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field.
• At least 2 years of experience supporting and training in consumable reagents, with strong product knowledge.
• In-depth understanding of reagents and dyes used in Life Science research.
• Practical lab experience in Life Science research.
• Inside sales experience in Life Sciences (preferred).

Experience supporting Spatial Biology workflows is a plus.

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. Learn more at Danaher Benefits Info.

We support flexible, remote work arrangements where eligible, providing enriching careers regardless of work location. Additional details will be provided during the interview process.

Join our team today to help solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

We value diversity and the unique perspectives it brings to our workforce, workplace, and markets.