eCommerce Sales Specialist

Jordan's Furniture; Avon; Hybride; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Ein etabliertes Unternehmen sucht einen E-Commerce-Verkaufsmitarbeiter, der Kunden über Chat unterstützt und ihnen bei Fragen zu Produkten und Käufen hilft. Diese spannende Rolle bietet die Möglichkeit, in einem stabilen und wachsenden Unternehmen zu arbeiten, das Wert auf Teamarbeit und Innovation legt. Die Position ist hybrid, was bedeutet, dass nach der Schulungsphase teilweise Remote-Arbeit möglich ist. Wenn Sie über Verkaufserfahrung verfügen und eine Leidenschaft für Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Prestations

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Mitarbeiterrabatt

Stabilität in einem wachsenden Unternehmen

Qualifications

• 1-2 Jahre Erfahrung im Verkauf oder Kundenservice.
• Starke Computerkenntnisse und Kommunikationsfähigkeiten.

Responsabilités

• Unterstützung von Online-Kunden bei der Auswahl und dem Kauf von Waren.
• Bearbeitung von Kundenanfragen über Chat, E-Mail und Telefon.

Connaissances

Verkaufserfahrung

Kundenservice

Computerkenntnisse

Interpersonelle Fähigkeiten

Schriftliche Kommunikation

Mündliche Kommunikation

Description du poste

Overview

Jordan’s Furniture is seeking an E-commerce Sales Specialist to work with our customers via our Chat software. The E-commerce Sales Specialist will handle customer inquiries via Chat on Jordans.com. They will also help answer questions related to a purchase or products on the sales floor and internet.

The E-commerce Sales Specialist position will be located at our Avon Store Training Center and may have potential for remote work for partial schedule after the training period. Schedule will be a rotating schedule including, days, nights and weekends to support the store business hours of operation.

This is a full-time (40 hours/week) hybrid position out of our Avon, MA store location.

Team members must be available to work either of the following shifts:

• Morning Shift: 7:30 AM – 4:00 PM
• Evening Shift: 10:30 AM – 7:00 PM

Shifts are scheduled Monday through Friday, with one weekend day required. Sunday shifts are 9:00 AM – 5:00 PM.Evening shift availability flexibility is required. Final schedules will be determined in coordination with the manager upon hire.

Why You'll Love this Job:

• Impact:Your work will directly influence our ability to attract and retain the best talent.
• Variety:Work with all facets of the business to develop competitive pay programs.
• Team:Join a team that values collaboration, innovation, and excellence.

Why you will love Jordan’s Furniture:

• Stability- we are a growing, stable company
• Great Benefits – medical, dental, vision and more!
• Unique Culture
• Employee Discount

Responsibilities

What you'll do:

• Assist online customers with the selection and purchase of merchandise while maintaining the best shopping experience for our customers.
• Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email, and voice technologies ensuring an exceptional customer experience within the EXCEL principles
• Triages customers that need assistance from our Call Center
• Takes incoming calls from customers and works to troubleshoot and resolve low- and high-level issues
• Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc.
• Responds to customer inquiries submitted to the Jordan’s Furniture website and social media platforms (e.g. Facebook, Twitter)

Qualifications

Who you are:

• 1-2 years prior sales experience or customer service experience
• Strong computer proficiency
• Strong interpersonal skills
• Must be able to read and communicate effectively in English
• Strong written and oral communication skills

Jordan's Furniture is an Equal Employment Opportunity Employer