Digital Client Advisor - Dutch Speaker

TN France; France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company is seeking a Digital Client Advisor fluent in Dutch and English. This role involves providing exceptional client service, developing relationships, and achieving sales targets. Ideal candidates will have a passion for luxury and strong negotiation skills.

Qualifications

• Fluency in English and Dutch is mandatory.
• Previous experience in luxury client service required.

Responsabilités

• Provide a positive client experience and communicate effectively.
• Develop a digital client book and achieve planned KPIs.
• Ensure client communications align with Dior policies.

Connaissances

Client-first mindset

Sales negotiation skills

Strong knowledge of fashion trends

Formation

Bac+2 from higher education

Outils

Microsoft Office

Salesforce

Description du poste

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Digital Client Advisor - Dutch Speaker, France

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Client:

Dior

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0dd7b42711d1

Job Views:

2

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Digital Client Advisor - Dutch Speaker

Missions

TASKS AND RESPONSIBILITIES:

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media, and/or written correspondence.
• Develop a digital client book with the ability to recruit and develop top clients.
• Escalate any client issues that require further resources to the appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with clients.
• Ensure qualitative monitoring and updating of customer information according to Dior tools to retain current customers and identify new high-potential clients.
• Drive to achieve and exceed planned KPIs (such as sales, clienteling, client experience).
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Profile

• Education and experience:
  o Bac+2 required from higher education
  o Previous experience in luxury (client service, boutiques, hotels, or concierge)

• Languages
  o Fluency in English and Dutch is mandatory

• Hard Skills:
  o Proficient in Microsoft Office
  o Salesforce knowledge is a plus

• Soft skills & motivation:
  o A passion for Christian Dior and our collections
  o Strong sales negotiation skills
  o Ability to multi-task and prioritize competing tasks
  o Ability to work a varied schedule
  o A client-first mindset

• Additional qualities:
  o Highly motivated, energetic, and an inspirational team player
  o Strong knowledge of fashion trends