Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Nice; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading risk and reputation management firm is seeking a Customer Success Manager Junior to enhance client relationships and provide tailored solutions. The role involves monitoring projects, managing requests, and ensuring client satisfaction. Ideal candidates will have strong interpersonal skills, fluency in English and French, and a proactive approach to client needs. Join a multicultural team dedicated to fighting illicit markets and protecting clients in various sectors.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher with Swile Card (€11/day)

Mutual insurance and provident scheme

One day of teleworking per week

Weekly sports session with a certified coach

Modern premises with facilities

Entrepreneurial spirit with multicultural teams

Retirement Savings Plan

Support for parenthood

Qualifications

• At least a first significant experience in a similar role.
• Fluency in both English and French is mandatory.

Responsabilités

• Primary point of contact for clients, analyzing needs and providing support.
• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests and overseeing client projects.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Quick Learner

Formation

First Significant Experience

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Customer Success Manager Junior - Illicit trade/anti-piracy, nice

Client:

Forward Global

Location:

Nice, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327612

Job Views:

2

Posted:

16.05.2025

Job Description:

Key Responsibilities:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support, relying on our internal teams.

You will also implement actions to strengthen support and enhance the value of our services, ensuring lasting and optimized relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to this resource.
2. Managing ad hoc client requests, providing prompt and tailored responses.
3. Monitoring and overseeing client projects, ensuring alignment with expectations.
4. Organizing regular meetings, especially with clients who haven't been in recent contact, to maintain close relationships.
5. Creating access and providing technical demonstrations of our platform, tailoring presentations to user needs.
6. Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations in advance.

Requirements:

1. At least a first significant experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key!
2. Excellent interpersonal skills
3. Quick learner with the ability to work effectively in a constantly evolving scale-up environment
4. Proficiency with office tools (Excel, PPT, Google Sheets, Slides)
5. Fluency in both English and French is mandatory

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.

• A fixed package of 11 days off plus 25 paid holidays
• Daily lunch voucher with Swile Card (€11/day)
• Mutual insurance and provident scheme with quality guarantees, partial coverage for spouses
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial spirit with passionate, multicultural teams
• PERECO (Retirement Savings Plan)
• Support for parenthood (nursery support)

Forward Global is an international risk and reputation management firm specializing in custom solutions for clients worldwide, with offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to fighting illicit markets, aiming to become a leader in anti-piracy efforts, especially in France and Europe, protecting clients in sports, entertainment, and cultural sectors.

Our technology detects unauthorized online content and requests its worldwide removal. Our subsidiary Rivendell is a global leader in removing copyright-infringing results from Google.

Our clients include rights holders in entertainment, such as film producers, TV channels, and publishers.