In Store Operations Supervisor Church's Paris

PradaGroup; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in the luxury retail sector seeks an In Store Operations Supervisor for its Paris stores. This role involves managing operations, inventory, and team supervision to ensure exceptional customer experiences and adherence to corporate standards. The ideal candidate will possess strong problem-solving abilities, excellent organizational skills, and a passion for the shoemaking industry.

Qualifications

• Experience in luxury or premium retail required.
• Advanced knowledge of Excel and stock management systems preferred.

Responsabilités

• Manage all aspects of store operations and inventory management.
• Ensure compliance with company policies and procedures.
• Oversee store maintenance and health & safety guidelines.

Connaissances

Problem solving

Curiosity

Flexibility

Organizational skills

Communication

Interpersonal skills

Formation

Experience in luxury or premium retail

Outils

Excel

SAP

Csphere

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries, embracing employees of over 100 nationalities.

Joining our company means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. We value the talent and passion of our people, fostering their professional growth.

JOB PURPOSE

Reporting to the Retail Area Manager, the In Store Operations Supervisor manages all aspects of the Church’s Paris stores operations, ensuring procedures, back-of-house management, repairs, and e-commerce are efficiently handled to support business and deliver a high standard of customer experience. Assists the Store Operations team in implementing store activities in line with corporate guidelines, policies, procedures, and KPIs.

RESPONSIBILITIES

Inventory management
• Plan and execute stock takes and cycle counts, reconcile discrepancies, and report to SM and A.
• Ensure compliance with inventory policies and procedures.
• Manage stock movements, including transfers, repairs, and liaising with logistics.
• Oversee e-commerce operations to meet KPI standards for lead time, refusal rate, and packaging.
• Lead product care initiatives to maintain high standards.
• Optimize space organization for efficiency and product care.
• Flag overstock concerns proactively.
• Support stock-related activities across departments.

Policies and procedures
• Demonstrate thorough knowledge of company policies and procedures.
• Support store teams in policy adherence and training.
• Communicate proactively about non-compliance issues.
• Assist in rolling out new operational projects.

Store Administration and After Sales/Repairs
• Ensure proper cash handling procedures are followed.
• Oversee documentation and process for repairs and after-sales.
• Manage stock of packaging and stationary within budget.
• Ensure proper archiving of administration audits.

Store Environment
• Maintain store facilities and internal areas to high standards.
• Coordinate store maintenance, renovations, and technical needs.
• Ensure health & safety and security guidelines are followed.
• Monitor and ensure compliance with local legislation and safety protocols.

Team Supervising
• Provide feedback and support to store teams.
• Assist in operational planning to meet store demands.
• Foster a positive and collaborative work environment.

KNOWLEDGE AND SKILLS

Problem solving, curiosity
Flexible mentality
Ability to work independently and in teams
Excellent organizational, communication, and interpersonal skills
Advanced Excel and stock management systems knowledge (preferably SAP, Csphere)
Experience in luxury or premium retail
Passion and knowledge of the shoemaking industry and affinity with the brand