Remote Support Services - IT

JR France; Paris; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company, JR France, is seeking a Datacenter Hands & Feet IT Support professional with experience in managing Data Center infrastructures. This role involves IMACD services, troubleshooting, and requires a strong technical background in networking and infrastructure management. Successful candidates will demonstrate fluency in French and a solid foundation in ITIL practices, while enjoying a flexible work environment and opportunities for growth.

Prestations

Comprehensive benefits package

Flexible work environment

Mentorship and growth opportunities

Qualifications

• 3 to 6 years of experience required.
• Exposure to ITIL framework, preferably with Remedy ITSM tool.
• Hands-on experience in enterprise Data Centers or hosting sites.

Responsabilités

• Perform IMACD services of Data Center and network equipment.
• Support operational work for a small/medium client.
• Provide hands-on support after hours for P2 issues.

Connaissances

Troubleshooting

Data Center Infrastructure Management

ITIL framework

Fluency in French

Technical English

Formation

IT Diploma

Description du poste

Job Description:

HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

Offices: Paris, Lyon, Toulouse, and Blagnac.

We are looking for a Datacenter Hands & Feet IT Support to join our team at a client’s facility in Buc (78), France. This role is offered on a 12-month contract to start ASAP.

The Datacenter Hands & Feet IT Support L2 will be required to support operational work for a small/medium client. Responsibilities include performing IMACD (Installation, Move, Add, Change, Disposal) services of Data Center and network equipment, troubleshooting fiber link issues between switches, supporting end devices like AR Headsets, Clocks, WiFi heart monitors, Puppy Cube Projectors, etc. Detailed instructions and support will be provided prior to work execution.

Assist network and data center admins (Internal, Customer, Vendor) during technical troubleshooting. Provide hands-on experience in large/medium enterprise Data Centers or hosting sites with Servers, Storage, and Network devices. Support on-call after hours for P2 issues.

Requirements include an IT Diploma/certifications with 3 to 6 years of experience, understanding of Data Center Infrastructure Management applications, exposure to ITIL framework (preferably with Remedy ITSM tool), and fluency in French and good technical English for communication with international teams.

Apply now by submitting your CV in English! You will work with global clients and industry experts, gaining mentorship and growth opportunities. Our culture emphasizes flexibility, leadership, and personal development, with hands-on training and coaching.

Additional benefits include a comprehensive package and a flexible work environment supporting work-life balance. Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit.

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