Customer Support Manager - Remote

JR France; Paris; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A fast-growing European tech company is seeking a Customer Onboarding & Engagement Manager to enhance client success. You will support clients through onboarding and engagement, ensuring effective product adoption. This role requires a blend of technical knowledge and customer support experience, making it ideal for proactive individuals eager to drive client satisfaction in a dynamic environment.

Prestations

Flexible Remote Policy

Excellent Healthcare Insurance

Commuter Benefits

Food & Beverage Benefits

Qualifications

• At least 3+ years of Customer Support / Product experience in tech/SaaS.
• Solid understanding of technical environments.

Responsabilités

• Provide proactive support during technical implementation.
• Create and update resources for new features adoption.

Connaissances

Customer Support

Product Experience

Analytical Mindset

Communication

Formation

Engineer Bachelor’s Degree

Outils

APIs

SDKs

Description du poste

Social network you want to login/join with:

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Client:

Purchasely

Location:

Paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

573595829157861785632761

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing, European tech company offering powerful no-code In-App Experience technology. As we grow, we seek an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption.

• Provide proactive support during technical implementation and production go-live
• Provide timely and efficient support
• Create and update resources to support the adoption of new features

Requirements:

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries
• Solid understanding of technical environments (APIs, SDKs, mobile app integration)
• Comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — able to interpret usage data to spot trends and define corrective actions
• Engineer Bachelor’s Degree or equivalent experience

Benefits include flexible remote policy, state-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits.