Customer Success Manager - IA 3D - 60k to 65k

JR France; Chambéry; À distance; EUR 50 000 - 65 000; Plein temps

Résumé du poste

A leading company in the AI-supported furniture industry is seeking a Customer Success Executive to build their Customer Success division. The role involves onboarding, managing customer satisfaction, and identifying upsell opportunities. The ideal candidate will have SaaS experience and strong interpersonal skills, with the potential for future leadership roles.

Qualifications

• At least 3 years' experience in a CSM Executive position in SaaS.
• Experience in onboarding and customer satisfaction management.

Responsabilités

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and manage churn risks.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Interpersonal Skills

Dynamic

Fluent in English

Outils

HubSpot

Description du poste

Client:

LITY

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

5703453360607199232327641

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers.

With a team of 20 people, including 5 at GTM, they are now looking for a person to build and contribute to the success of the Customer Success division.

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.
• You are very dynamic, extroverted, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English.
• Attractive package: Up to 65k depending on profile, including 50k to 55k fixed, 10k variable, plus BSCPE.
• The opportunity to become the next Team Leader or Head of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.

Additional Notes

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