Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Boulogne-Billancourt; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in risk and reputation management seeks a Customer Success Manager Junior to enhance client relationships and provide tailored support. The role involves developing reports, managing client requests, and ensuring project satisfaction. The ideal candidate is fluent in English and French, with significant experience in the service or tech sector, and possesses excellent interpersonal skills.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher with Swile Card

Mutual insurance and provident scheme

One day of teleworking per week

Weekly sports session with a certified coach

Modern premises with facilities

Entrepreneurial and multicultural team environment

Retirement Savings Plan

Support for parenthood, including nursery support

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Quick learner with the ability to work effectively in a dynamic scale-up environment.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Develop and monitor customized reports for clients.
• Manage ad hoc client requests and oversee client projects.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

Google Sheets

PPT

Google Slides

Description du poste

Job Title: Customer Success Manager Junior - Illicit trade/anti-piracy, Boulogne-Billancourt

Client:

Forward Global

Location:

Full remote or based in 8th arrondissement of Paris

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327619

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will collaborate with internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support and enhance the value of our services, fostering lasting relationships.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to this resource.
• Managing ad hoc client requests, providing prompt and tailored responses.
• Monitoring and overseeing client projects, ensuring they meet expectations.
• Organizing regular meetings, especially with clients with recent limited contact, to maintain relationships.
• Creating access and providing technical demonstrations of our platform, tailored to user needs.
• Anticipating client needs and identifying potential risks, detecting disputes or contentious situations early.

Requirements

• Significant experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a dynamic scale-up environment
• Proficiency in office tools (Excel, PPT/Google Sheets, Slides)
• Fluency in both English and French is mandatory

Additional Benefits:

• Fixed package of 11 days off plus 25 paid holidays
• Daily lunch voucher with Swile Card (11 euros/day)
• Mutual insurance and provident scheme with coverage for spouses
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial and multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood, including nursery support

Forward Global is an international risk and reputation management advisory firm with offices worldwide, specializing in fighting illicit markets and piracy, protecting clients in entertainment, sports, and cultural sectors.