Customer Service Representative

JR France; Lyon; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in industrial process fluids is seeking a Customer Service Representative in Lyon. This role involves delivering exceptional customer service, collaborating with various departments, and ensuring compliance with operational standards. The ideal candidate will have solid experience in export operations and be proficient in both English and French. Join a dynamic team that values collaboration and customer success!

Prestations

Competitive pay programs with bonus opportunities

Hybrid and flexible hours

Continuous training tools

Wellbeing and DEI programs

Paid volunteering leave

Qualifications

• Solid experience in a similar role in an international export operations environment.
• Proficient in English and French at a professional level.

Responsabilités

• Provide an AMAZING Customer Service experience.
• Cooperate and collaborate daily with customers and internal departments.
• Ensure compliance with commercial SLA’s and contracts.

Connaissances

Customer oriented

Strong communication

Organizational skills

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP knowledge

Description du poste

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At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. As Customer Service Representative, you will play an essential and value-adding role by acting as the heart of our operations.

What do we offer?

• Competitive pay programs with bonus opportunities.
• Hybrid and flexible hours work arrangement for a better work-life balance
• An international, collaborative and dynamic work environment
• QH University that offers continuous training tools for all seniority levels.
• Wellbeing, Colleague Resource Groups & other attractive DEI programs.
• Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
• Joining a team where supporting each other is part of the culture, in a company where customer success is our own.

What will you do?

Provide an AMAZING Customer Service experience. To perform consistently with the highest level of quality and exceed customer expectations to deliver exceptional value.

• Cooperate and collaborate daily with customers, internal departments and affiliates.
• Receive and handle all third-party orders.
• Receive and handle all orders for the respective Quaker Houghton affiliates
• Ensure that EMEA/local Supply Chain is informed on all details enabling in time planning, production and customer delivery. Discuss and define production and delivering options with internal departments and provide customers, sales employees the necessary information about orders, shipment and delivery dates.
• Receive, prepare, send and follow upon all Requests for quotations
• Maintain up to date work and customer instructions, policies & procedures.
• Ensure compliance to the execution of commercial SLA’s, contracts or other type of agreements.
• Monitor and archive the correct Delegation of Authority
• Ensure AUDIT compliance, support audits (internal and external).
• Produce compliant shipping documents for Export orders and liaise with transport providers regarding logistics of shipments
• Monitor FCA shipments within the EU to ensure correct VAT requirements are met
• Any Customer Service related tasks required to assist the needs of the business

What are we looking for?

Experience: Solid experience in a similar role in an international export operations environment within the manufacturing sector.

IT knowledge: Proficient in Microsoft Word, Excel and Outlook. ERP knowledge is highly valued.

Languages: English and French professional level spoken and written is a must.

• Customer oriented with good prioritization skills.
• Strong communication skills both verbal and written.
• Ability to work at all levels within the business.
• Good organizational skills with the ability to work to tight timescales.
• Results focused and the ability to take ownership of tasks

Who are we?

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE!