Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Strasbourg; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Junior Customer Success Manager to enhance client relationships and provide tailored support. The role involves analyzing client needs, managing projects, and ensuring satisfaction through effective communication. Ideal candidates will be fluent in English and French, with experience in service or tech sectors. The position offers a dynamic work environment with various benefits including teleworking options and a supportive team culture.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher (11 euros/day)

Mutual insurance and provident scheme

One day teleworking per week

Weekly sports session with a certified coach

Modern facilities including shower, parking, large terrace

Participation in PERECO (Retirement Savings Plan)

Support for parenthood, including nursery cradle allocation

Qualifications

• Significant experience in a similar role within service or tech sectors.
• Proficient in office tools and excellent interpersonal skills.

Responsabilités

• Analyze client needs and provide tailored solutions.
• Manage ad hoc client requests and oversee client projects.
• Organize regular meetings to maintain client relationships.

Connaissances

Interpersonal Skills

Quick Learner

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Job Title: Customer Success Manager Junior - Illicit Trade / Anti-Piracy, Strasbourg

Client:

Forward Global

Location:

Strasbourg or remote (Full remote or based in 8th arrondissement of Paris)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327610

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities:

• Analyze client needs and provide tailored solutions and support, leveraging internal expertise.
• Implement actions to strengthen client support and enhance service value for lasting relationships.
• Develop and monitor customized reports, ensuring clients have access to necessary resources.
• Manage ad hoc client requests with prompt, tailored responses.
• Oversee client projects to ensure alignment with expectations.
• Organize regular meetings, especially with clients not recently in contact, to maintain relationships.
• Create access and demonstrate our platform, tailoring presentations to user needs.
• Anticipate client needs and identify potential risks to prevent disputes.

Requirements:

• Significant experience in a similar role within service or tech sectors, with an agile, resourceful, and independent spirit.
• Excellent interpersonal skills.
• Quick learner capable of working effectively in a dynamic scale-up environment.
• Proficient in office tools (Excel, PowerPoint, Google Sheets/Slides).
• Fluency in English and French is mandatory.

Additional Benefits and Info:

• Fixed package with 11 days off plus 25 paid holidays.
• Daily lunch voucher (11 euros/day).
• Mutual insurance and provident scheme, partial coverage for spouse.
• One day teleworking per week.
• Weekly sports session with a certified coach.
• Modern facilities including shower, parking, large terrace.
• Entrepreneurial, multicultural team environment.
• Participation in PERECO (Retirement Savings Plan).
• Support for parenthood, including nursery cradle allocation.

Forward Global specializes in risk and reputation management, with a focus on fighting illicit markets and piracy, serving clients in entertainment, sports, and cultural sectors worldwide.