Customer Success Manager II

Forrester France; Paris; Hybride; EUR 45 000 - 75 000; Plein temps

Résumé du poste

An innovative firm is seeking a Customer Success Manager to enhance client relationships and drive value post-sale. This role focuses on partnering with executives to ensure successful outcomes, managing risks, and identifying growth opportunities. You'll engage deeply with clients, aligning their initiatives with the company's offerings. If you're passionate about customer success and thrive in dynamic environments, this position offers a chance to make a significant impact while advancing your career in a supportive and collaborative atmosphere.

Qualifications

• Experience in building successful senior-level business relationships.
• Proven success in managing projects with multiple stakeholders globally.

Responsabilités

• Partner with C-level executives to drive strong renewal rates.
• Ensure quality and timely delivery of products or services.

Connaissances

Bidding

Business Solutions

ABAP

Business Operations

Business Sales

Corporate Marketing

Stakeholder Management

Communication Skills

Description du poste

At Forrester, we are trusted to work on trailblazing, mission-critical problems faced by business and technology leaders today. That's why we are always looking to empower talented individuals to perform at their best every day. We pride ourselves on our community of smart people and vibrant voices who come together to do what's right for our clients and each other. Our success is driven by curiosity, courage, and customer obsession. Join us and build an extraordinary future.

About This Role :

As a member of Forrester's customer success organization, the Customer Success Manager II handles the value delivered to Forrester's largest clients post-sale. This role orchestrates the customer journey through proactive engagement strategies, guiding clients to their desired outcomes while driving value in their partnership with Forrester. By monitoring customer relationship health, this individual predicts and navigates challenges, offering solutions that enhance satisfaction, retention, and opportunities for growth in collaboration with sales and the broader Forrester ecosystem.

Job Description :

• Partner with C-level executives post-sale. Serve as the main contact and client advocate to drive strong renewal rates and higher enrichment by delivering measurable value through understanding clients' business initiatives and desired outcomes, mapping them to Forrester's portfolio.
• Ensure the quality and timely delivery of products or services through regular engagement, aligning Forrester resources to client initiatives and outcomes. Collaborate with ecosystem partners to meet success measures and maximize value.
• Strengthen client relationships by deeply embedding in accounts to drive high engagement via regular interactions, engagement plans, business reviews, and value capture. Manage stakeholder risk effectively.
• Work with internal teams to mitigate risks and identify growth opportunities.
• Collaborate with client executives on account strategy, discussing account health, stakeholder risk, value capture, engagement levels, and new growth opportunities.
• Contribute to projects within the customer success organization to enhance value delivery to clients.

Job Requirements :

• Experience in building successful senior-level business relationships.
• Proven success managing projects with multiple stakeholders and systems, often globally, within tight timelines and resource constraints.
• Ability to lead client discussions, capture initiatives and requirements, and facilitate conversations at all levels, including C-suite.
• Bold mindset demonstrating prioritization, tenacity, collaboration, innovation, communication, and stakeholder management.
• Strong communication and collaboration skills across organizational functions.
• Demonstrated customer obsession.
• Must be able to work in both Italian and English.
• Location options include our Paris or London offices, or remote in the Milan area.

At Forrester, we foster a network of knowledge and experience, supporting richer careers. We are committed to learning and growth, providing tools and support for everyone to succeed. Join us and let's be bold together.

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We welcome candidates from all backgrounds and perspectives. If you require a reasonable accommodation during the recruitment process, please contact us.

Data Protection

Your application information will be used solely for recruitment purposes and retained securely for future opportunities if not selected. By submitting your resume, you consent to this process, including data transfer outside the European Economic Area.

Required Experience : Manager

Key Skills : Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1