Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Limoges; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in risk and reputation management seeks a Customer Success Manager Junior to enhance client relationships and provide tailored solutions. The role involves managing projects, analyzing client needs, and ensuring service value. Fluency in English and French is mandatory. The position offers flexibility for remote work or based in Paris.

Prestations

11 days off plus 25 paid holidays

Daily lunch vouchers (€11/day)

Mutual insurance and provident scheme

One telework day per week

Weekly sports sessions with a certified coach

Modern facilities (shower, parking, large terrace)

Entrepreneurial, multicultural team environment

PERECO (Retirement Savings Plan)

Support for parenthood (nursery support)

Qualifications

• Significant experience in a similar role within service or tech sectors.
• Quick learner capable of working effectively in a dynamic, scale-up environment.

Responsabilités

• Serve as the primary contact for clients, analyzing needs and providing tailored solutions.
• Develop and monitor customized reports, ensuring clients have access to necessary resources.
• Oversee client projects to ensure alignment with expectations.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

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Customer Success Manager Junior - Illicit trade/anti-piracy, Limoges

Client: Forward Global

Location: Limoges, France (or remote)

Job Category: Other

EU work permit required: Yes

Job Reference:

4338435032210210816327669

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities:

• Serve as the primary contact for clients, analyzing needs and providing tailored solutions with support from internal teams.
• Implement actions to strengthen support and enhance service value for clients.
• Develop and monitor customized reports, ensuring clients have access to necessary resources.
• Manage ad hoc client requests with prompt, tailored responses.
• Oversee client projects to ensure alignment with expectations.
• Organize regular meetings, especially with clients lacking recent contact, to maintain relationships.
• Create access and demonstrate our platform, tailoring presentations to user needs.
• Anticipate client needs and identify potential risks or disputes in advance.

Requirements:

• Significant experience in a similar role within service or tech sectors; agility, resourcefulness, and independence are valued.
• Excellent interpersonal skills.
• Quick learner capable of working effectively in a dynamic, scale-up environment.
• Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides).
• Fluency in English and French is mandatory.

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global is committed to diversity and welcomes applications from all qualified candidates.

Benefits:

• 11 days off plus 25 paid holidays
• Daily lunch vouchers (€11/day)
• Mutual insurance and provident scheme, partial coverage for spouse
• One telework day per week
• Weekly sports sessions with a certified coach
• Modern facilities (shower, parking, large terrace)
• Entrepreneurial, multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood (nursery support)

Forward Global specializes in risk and reputation management, with a focus on fighting illicit markets and piracy, protecting clients' content worldwide, including rights holders in entertainment sectors.