Platform Engineer Lead ServiceNow FM 298342

Worldline Global; Courbevoie; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

Ein führendes Unternehmen im Bereich Zahlungstechnologie sucht einen Platform Engineer Lead für ServiceNow. In dieser spannenden Rolle sind Sie verantwortlich für die Evolution der ServiceNow-Instanz in eine DevOps-konforme Umgebung. Sie werden die Integration und Automatisierung der CMDB verbessern, ITSM-Prozesse optimieren und die Effizienz steigern. Arbeiten Sie in einem dynamischen Team, das innovative IT-Lösungen vorantreibt und positive Veränderungen bewirken möchte. Profitieren Sie von umfassenden Leistungen und einer inspirierenden Unternehmenskultur, die Ihre berufliche Entwicklung unterstützt.

Prestations

Bonussystem

Generöse bezahlte Freizeit

Öffentliche Transporterstattung

Subventionierte Mahlzeiten

Gesundheitsversicherung

Qualifications

• Mindestens 5 Jahre Erfahrung mit ServiceNow-Integrationen und -Verwaltung.
• Starke Kenntnisse in IT Service Management und ServiceNow-Produktionsumgebungen.

Responsabilités

• Leiten und Organisieren von Teams zur Bereitstellung von Dienstleistungen.
• Dokumentation des Plattformdesigns und Analyse neuer Anforderungen.

Connaissances

ServiceNow Integrationen

IT Service Management

Lösungsarchitektur

ITIL v4 Zertifizierung

Kommunikationsfähigkeiten

Formation

ServiceNow Zertifizierungen

Bachelor in Informatik oder verwandtem Bereich

Outils

ServiceNow

ITOM

Performance Analytics

Description du poste

Worldline Job Opportunity: Platform Engineer Lead ServiceNow

Worldline helps businesses of all sizes to accelerate their growth quickly, simply, and securely. We are at the forefront of the payments technology industry, shaping how the world pays and gets paid. Our technology supports the growth of millions of businesses across five continents. We are committed to helping our people accelerate their careers and jointly shape the evolution of payments technology.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges? We are seeking a Platform Engineer Lead ServiceNow to contribute to a strategic transformation program. In this role, you will evolve our ServiceNow instance into a DevOps-compliant environment, enhance our CMDB with high levels of integration and automation, and streamline ITSM processes to boost efficiency and service quality.

Day-to-Day Responsibilities

• Lead and organize teams to build, own, and deliver services.
• Manage services end-to-end following service management practices.
• Align the platform with business strategies and provide technical expertise to the engineering team.
• Focus on platform integration, ecosystem, and landscape coherence.
• Identify opportunities for new products and add-on services.
• Provide regular quality-standards-compliant reports on services.
• Document platform design and analyze the impact of new requirements.
• Assess how new functionalities affect existing data and processes.
• Mentor and lead technical/support admins within the department.

Who Are We Looking For

We seek innovative thinkers who can drive positive change, with a passion, a can-do attitude, and a hunger to learn and grow. Candidates should have:

• At least 5 years of experience implementing ServiceNow integrations and administering the platform.
• Strong understanding of IT Service Management and broad technical expertise in managing ServiceNow production environments.
• Experience in solution architecture, design, and managing functional requirements.
• ITIL v4 Certification.
• Relevant ServiceNow Certifications (System Administrator, Platform Implementation, ITSM, CMDB).
• Experience in reducing customizations in baseline projects is a plus.
• Knowledge of ServiceNow modules: ITSM, CSDM/CMDB, CSM, Integration Hub, ITOM, Performance Analytics.
• Hands-on, solution-oriented, autonomous, quick learner, with excellent communication skills in English and strong problem-solving abilities.

Why Join Us

Be part of a purpose-driven company recognized among the top sustainable organizations worldwide. Work with inspiring colleagues, learn, grow, and accelerate your career. We offer comprehensive benefits including bonuses, generous paid leave, public transport reimbursement, active cultural and leisure programs, teleworking, subsidized meals, health insurance, and more.

Join Our Journey

Help us push the frontiers of payments technology. Collaborate with ambitious colleagues globally, take on unique challenges, and make a societal impact. Our culture, technology, and training programs are designed to help you succeed and grow. Join over 18,000 innovators across 40 countries and shape the future of payments.

Additional Information

We are an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate based on race, religion, gender, age, disability, or any protected characteristic.

Key Skills & Details

Employment Type: Full-Time

Experience: 5+ years

Vacancy: 1