English speaker - customer service

JR France; Saint-Étienne; Sur place; EUR 20 000 - 25 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a motivated customer service professional. The role involves overseeing digital support and ensuring excellent service. Proficiency in French and good English skills are required.

Qualifications

• C1/C2 level proficiency in French required.
• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Ensure excellent service delivery.

Connaissances

Customer Service

Proficiency in French

Knowledge of English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. Our goal is to become the leading provider of modern roadside assistance across Europe and beyond.

We operate on a B2B2C model, partnering with insurance companies, car manufacturers, rental agencies, and mobility providers. Our advanced digital platform allows their customers to request roadside assistance and replacements instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening where necessary to ensure excellent service. Requirements include proficiency in French (C1/C2 level) and good knowledge of English. Previous experience in operations and/or customer service is a plus.

Additional information:

• Part-time role, 30 hours per week
• Shift-based position requiring occasional night and weekend shifts
• Please send your CV in English