Customer Success Manager - IA 3D - 60k to 65k

JR France; Niort; À distance; EUR 60 000 - 65 000; Plein temps

Résumé du poste

A dynamic company in the AI sector is seeking a Customer Success Manager to build their Customer Success division. The role involves onboarding, managing customer satisfaction, and identifying upsell opportunities. This position offers a competitive salary and the chance to grow into leadership roles.

Prestations

Opportunity for leadership role

Flexible remote or hybrid work

Qualifications

• At least 3 years' experience in a CSM Executive position in SaaS.
• Ability to thrive in an early startup environment.

Responsabilités

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and monitor usage and satisfaction.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Customer Success Management

Interpersonal Skills

Dynamic

Fluent in English

Outils

HubSpot

Description du poste

Customer Success Manager - IA 3D - 60k to 65k, Niort

Client:

LITY

Location:

Niort, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5703453360607199232327645

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and have more than 250 active customers.

With a team of 20 people, including 5 in GTM, they are now looking for a person to build and contribute to the success of the Customer Success division.

Missions

1. Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
2. Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
3. Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

1. You have at least 3 years' experience in a Customer Success Management (CSM) Executive position in SaaS (SMB & Mid-Market) as a top performer.
2. You are very dynamic, extroverted, with good interpersonal skills and the autonomy to evolve in an early startup environment.
3. You are native or fluent in English.
4. The package is attractive: Up to 65k depending on profile, including 50k to 55k fixed, 10k variable, and BSCPE.
5. Opportunity to become the next Team Leader or Head of Customer Success in the medium term.
6. Open to full remote (US / Europe) or hybrid in Paris.

Additional Notes

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