Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Toulon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Client Manager to enhance service value and foster lasting relationships with clients. The role involves analyzing client needs, developing reports, and managing requests. Candidates must have significant experience in a similar role, excellent interpersonal skills, and fluency in English and French. The position offers remote work options and various perks.

Prestations

11 days off + 25 paid holidays

Daily lunch voucher (Swile Card, €11/day)

Mutual insurance and provident scheme, including spouse coverage

One day of teleworking per week

Weekly sports session with a certified coach

Modern facilities (shower, parking, large terrace)

Entrepreneurial, multicultural team environment

PERECO (Retirement Savings Plan)

Support for parenthood, including nursery support

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Fluency in English and French is mandatory.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests and providing tailored responses.
• Monitoring client projects to ensure alignment with expectations.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Quick Learner

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

**Job Description:**

Key Responsibilities:

As the primary contact for our clients, your goal is to analyze their needs and provide tailored solutions with high-quality support, leveraging our internal teams' expertise.

You will also work on strengthening support to existing clients and enhancing our service value to foster lasting relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to necessary resources.
2. Managing ad hoc client requests, providing prompt, tailored responses.
3. Monitoring client projects, ensuring alignment with expectations.
4. Organizing regular meetings, especially with clients not recently in contact, to maintain close relationships.
5. Creating access and demonstrating our platform, tailoring presentations to user needs.
6. Anticipating client needs and identifying risks, detecting potential disputes early.

Requirements:

• Significant experience in a similar role within the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Quick learner, effective in a dynamic, scale-up environment
• Proficiency with office tools (Excel, PowerPoint, Google Sheets/Slides)
• Fluency in English and French is mandatory

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer welcoming all qualified candidates.

• 11 days off + 25 paid holidays
• Daily lunch voucher (Swile Card, €11/day)
• Mutual insurance and provident scheme, including spouse coverage
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern facilities (shower, parking, large terrace)
• Entrepreneurial, multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood, including nursery support

Forward Global specializes in risk and reputation management, with over 350 advisors worldwide, including offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to combating illicit markets and piracy, becoming a leading anti-piracy firm in Europe, protecting clients in sports, entertainment, and cultural sectors through advanced technology and legal actions.