Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Saint-Priest; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading international risk and reputation management firm is seeking a Junior Customer Success Manager. This role involves being the primary point of contact for clients, ensuring their needs are met with tailored solutions and high-quality support. The ideal candidate will possess strong interpersonal skills, fluency in English and French, and experience in a similar role within the service or tech sector. The position offers flexibility with full remote work options or a base in Paris.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher via Swile Card (€11/day)

Mutual insurance and provident scheme

One day of teleworking per week

Weekly sports session with a certified coach

Modern premises with facilities

Entrepreneurial and multicultural team environment

PERECO (Retirement Savings Plan)

Support for parenthood with nursery cradle allocation

Qualifications

• Some significant experience in a similar role in service or tech sector.
• Ability to work effectively in a fast-evolving scale-up environment.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Manage ad hoc client requests and monitor client projects.
• Organize regular meetings to maintain close relationships.

Connaissances

Interpersonal skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

Google Sheets

PPT

Slides

Description du poste

Social network you want to login/join with:

Customer Success Manager Junior - Illicit trade/anti-piracy, Saint-Priest

Client: Forward Global

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4338435032210210816327672

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support, relying on our internal teams.

You will also be responsible for implementing actions to strengthen support and enhance service value, ensuring lasting and optimized client relationships.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to this resource.
• Managing ad hoc client requests, responding promptly and tailored to their needs.
• Monitoring and overseeing client projects, ensuring alignment with expectations.
• Organizing regular meetings, especially with clients who haven't been in recent contact, to maintain close relationships.
• Creating access and providing technical demonstrations of our platform, tailored to user needs.
• Anticipating client needs and identifying potential risks, detecting disputes or contentious situations early.

Requirements

• At least some significant experience in a similar role in the service or tech sector. Your agile, resourceful, and independent spirit is essential!
• Excellent interpersonal skills
• Quick learner with the ability to work effectively in a fast-evolving scale-up environment
• Proficiency in office tools (Excel, PPT/Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global values diversity and is an equal opportunity employer. We welcome applications from all qualified candidates.

• Fixed package including 11 days off plus 25 paid holidays
• Daily lunch voucher via Swile Card (€11/day)
• Mutual insurance and provident scheme with coverage for spouses
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial and multicultural team environment
• PERECO (Retirement Savings Plan)
• Support for parenthood with nursery cradle allocation

Forward Global is an international risk and reputation management advisory firm with over 350 advisors worldwide, including offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to fighting illicit markets, especially piracy, establishing ourselves as a leading anti-piracy expert in France and Europe, protecting content across sports, entertainment, and cultural sectors.

Using advanced technology, we detect and request removal of unauthorized online content globally. Our subsidiary Rivendell specializes in removing copyright-infringing results from Google.

Our clients include rights holders in entertainment, such as film producers, TV channels, and publishers.