CUSTOMER SERVICE MANAGER (H/F) (remote)

JR France; Palaiseau; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A fast-growing European tech company is seeking a Customer Onboarding & Engagement Manager to enhance client experience. You will support clients from technical implementation to long-term adoption, ensuring a seamless onboarding process. This role requires excellent communication skills and a solid understanding of technical environments. Flexible remote work policies and attractive benefits are offered.

Prestations

Flexible remote work policies

Healthcare insurance

Commuter allowance

Food & beverage allowance

Qualifications

• 3+ years of customer support or product experience in tech/SaaS.
• Strong understanding of APIs, SDKs, and mobile app integrations.

Responsabilités

• Support clients during onboarding, technical setup, and go-live.
• Provide timely support for a smooth customer experience.
• Create resources to facilitate adoption of new features.

Connaissances

Customer Support

Communication

Analytical Skills

Formation

Engineer Bachelor's Degree

Description du poste

Client:

Purchasely

Location:

Remote (EU work permit required)

Job Category:

Other

Job Reference:

493375460795324825632760

Job Views:

3

Posted:

16.05.2025

Job Description:

We are actively seeking a Customer Onboarding & Engagement Manager to join our Customer Experience team. Purchasely is a fast-growing European tech company specializing in powerful no-code In-App Experience technology. As we expand, we need an Onboarding & Engagement Manager to support our clients from technical implementation to long-term adoption.

Your responsibilities will include:

1. Supporting clients during onboarding, technical setup, and go-live processes.
2. Providing timely and efficient support to ensure a smooth customer experience.
3. Creating and updating resources to facilitate the adoption of new features.

Qualifications include:

1. At least 3+ years of customer support or product experience in tech and/or SaaS industries.
2. Strong understanding of technical environments such as APIs, SDKs, and mobile app integrations.
3. Excellent communication skills in English, both written and spoken, with technical and non-technical stakeholders.
4. Analytical mindset with the ability to interpret usage data and identify trends.
5. Engineer Bachelor's Degree or equivalent experience.

We offer flexible remote work policies, state-of-the-art tools, excellent healthcare insurance, and country-specific benefits such as commuter and food & beverage allowances.

Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Please check our Blog for more information.

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