Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Versailles; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking a Client Support Specialist to enhance client relationships and provide tailored solutions. The role involves developing reports, managing requests, and ensuring client satisfaction. Fluency in English and French is essential. Full remote or Paris-based options available.

Qualifications

• Significant experience in a similar role in service or tech sectors.
• Fluency in English and French is mandatory.

Responsabilités

• Developing and monitoring customized reports for clients.
• Managing ad hoc client requests with tailored responses.
• Monitoring client projects to ensure alignment with expectations.

Connaissances

Interpersonal skills

Agility

Resourcefulness

Independence

Quick learner

Outils

Excel

PPT

Google Sheets

Slides

Description du poste

Job Description:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will collaborate with our internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support to existing clients and enhance our service value for lasting, optimized relationships.

Main Responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to these resources.
2. Managing ad hoc client requests, providing prompt, tailored responses.
3. Monitoring client projects, ensuring alignment with expectations.
4. Organizing regular meetings, especially with clients not recently in contact, to maintain relationships.
5. Creating access and demonstrating our platform, tailoring presentations to user needs.
6. Anticipating client needs and identifying risks, detecting potential disputes early.

Requirements:

• Significant experience in a similar role in service or tech sectors. Your agility, resourcefulness, and independence are key.
• Excellent interpersonal skills.
• Quick learner, capable of working effectively in a dynamic environment.
• Proficiency with office tools (Excel, PPT, Google Sheets, Slides).
• Fluency in English and French is mandatory.

Location: Full remote or based in the 8th arrondissement of Paris.

Contract: Permanent.

We promote equal opportunities and welcome all qualified candidates.