Compliance Analyst – Conduct %26 Customer Protection

AXA; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative firm seeks a Compliance Specialist to enhance customer protection and conduct standards across its global operations. In this pivotal role, you will support the implementation of the Group Conduct framework, ensuring transparency and fairness in customer interactions. Collaborating with diverse teams, you'll contribute to policy development and governance while staying attuned to regulatory changes. This position offers a unique opportunity to shape best practices within a dynamic and multicultural environment, making a significant impact on customer satisfaction and corporate integrity. Join a forward-thinking organization that values collaboration and creativity!

Qualifications

• 2-3 years’ experience in Compliance, preferably in Insurance or Banking.
• Excellent English communication skills in a multicultural environment.

Responsabilités

• Support the roll-out of the Group Conduct framework across multiple locations.
• Contribute to Value for Money analysis with Actuarial and Finance teams.

Connaissances

Compliance

Communication Skills

Risk Management

Teamwork

Regulatory Knowledge

Formation

Master’s degree in Finance

Master’s degree in Actuarial Science

Master’s degree in Risk Management

Master’s degree in Compliance

Master’s degree in Political Science

Description du poste

ABOUT AXA

Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first.

Your work environment:

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches, and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

Within the Group, you will join the Group Conduct & Customer Protection team within the Group Compliance department. This team acts as the gatekeeper of the customers’ interests by promoting transparency, simplicity, and fairness throughout the customer journey, while ensuring the right culture, business practices, and tone at the top are well spread across the Group. Its role is to ensure that customers are well informed and that their needs are well taken into account in all circumstances. As an oversight function, the Group Conduct & Customer Protection team develops common practices and ensures consistency across the Group.

Your job and daily missions:

Connecting the Customer First AXA objectives with the Group Conduct framework is a key role for this team. Reporting to the Group Conduct & Customer Protection Manager, you will work on a strategic and strengthening topic for AXA and will actively:

1. Support the effective roll-out of the Group Conduct framework and initiatives across the Group, with entities in multiple locations.
2. Contribute to the Value for Money analysis in coordination with Actuarial and Finance teams.
3. Contribute to the development and implementation of policies, guidance, advisories, documentation, and trainings.
4. Contribute to the coordination and preparation of the Group Conduct governance and related communication.
5. Contribute to and animate Conduct workshops with entities and Group stakeholders.
6. Provide inputs to monitor and test entities’ Conduct framework and priorities, dashboards, and follow-up on their main action plans.
7. Stay attentive to regulatory developments on Conduct in the EU and outside Europe, and participate in impact assessments.
8. Work closely with other Compliance teams at Group and local levels, and interact with functions such as Underwriting, Risk Management, Public Affairs, Customer Officers and Communities, Legal, Distribution, and local business teams.

The AXA Group Conduct program covers a broad range of traditional Conduct and Customer Protection matters, requiring expertise in areas such as EU and non-EU Customer protection regulations (IDD, PRIIPS, MIFID, FCA, etc.) and ESG considerations.

Let’s talk about you:

Take a look at this list to help you decide if you’ve got the right skills and experience for this role. We’re looking for someone with:

• 2-3 years’ experience in Compliance, preferably within the Insurance or Banking industry.
• A Master’s degree in Finance, Actuarial Science, Risk Management, Compliance, or Political Science.
• Previous experience in the Finance industry is a plus.
• Excellent English communication skills (written and verbal), with the ability to adapt to an international and multicultural environment.
• A team-oriented mindset, with good communication and listening skills.
• Ability to multi-task, prioritize, and adapt quickly to change.
• A sense of curiosity and creativity.

The role requires a collaborative approach to operate effectively within AXA’s global organization, and some business travel may be necessary.