English speaker - customer service

JR France; Grenoble; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a motivated customer service professional to manage the digital support process. The role requires proficiency in French and good knowledge of English, with part-time hours and shift-based work.

Qualifications

• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Ensure excellent service.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming the delivery of help on the road.

We are seeking a highly motivated customer service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening where necessary to ensure excellent service.

Requirements:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time position (30 hours per week)
• Shift-based role with occasional night and weekend shifts
• Please send your CV in English