Remote - IT support Engineer

JR France; Les Ulis; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in digital energy solutions seeks a professional to oversee debugging guidance and technical training for photovoltaic inverters. The role involves product development, market analysis, and customer support, requiring strong communication skills and adaptability in a cross-cultural environment.

Qualifications

• At least three years of experience in digital energy solutions or technical support.
• Proficiency in English and local language; multilingual skills are advantageous.
• Ability to adapt to a cross-cultural working environment.

Responsabilités

• Responsible for debugging guidance of regional products and organizing technical training.
• Conduct product technology work and draft technical agreements.
• Manage market interactions and provide technical support regarding market demand.

Connaissances

Interpersonal skills

Communication skills

Customer feedback understanding

Multilingual skills

Description du poste

Job Description:

Responsibilities:

1. Responsible for debugging guidance of regional products, organizing technical training, maintenance, and upgrades (including inverters, data collectors, and management systems).
2. Conduct product technology and solution work such as photovoltaic inverters; draft and review technical agreements; provide project technical information; draft and review technical bids.
3. Collect and analyze medium- and long-term customer needs for products; contribute to product planning and development; participate in the review of photovoltaic inverter product development and iteration.
4. Manage market interactions, gather and analyze intelligence on photovoltaic inverter products, and provide technical support and customer assistance regarding market demand.
5. Perform other tasks assigned by superiors.

Requirements:

1. At least three years of experience in digital energy solutions or technical support; product development experience is preferred.
2. Proficiency in English for work purposes, native-level proficiency in the local language, and multilingual skills are advantageous.
3. Excellent interpersonal and communication skills; proactive in understanding customer feedback and meeting customer needs promptly.
4. Ability to adapt to a cross-cultural working environment.