Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; La Rochelle; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise internationale de gestion des risques recherche un professionnel pour servir de point de contact principal pour ses clients. Le candidat idéal devra analyser les besoins des clients, fournir des solutions sur mesure et assurer un soutien de haute qualité. Ce rôle exige une expérience dans le secteur des services ou de la technologie, ainsi qu'une maîtrise parfaite des outils bureautiques.

Prestations

11 jours de congé fixes en plus de 25 jours de congés payés

Chèque déjeuner avec Swile Card (11 euros / jour)

Mutuelle et prévoyance avec garanties de qualité

1 jour de télétravail par semaine

Séance de sport avec un coach certifié chaque jeudi

Locaux modernes et conviviaux

Plan d'épargne retraite collectif

Soutien à la parentalité avec allocation de crèche

Qualifications

• Expérience significative dans un poste similaire dans le secteur des services ou de la technologie.
• Fluency in both English and French mandatory.
• Capacité à travailler dans un environnement en constante évolution.

Responsabilités

• Analyser et comprendre les besoins des clients pour fournir des solutions personnalisées.
• Gérer les demandes ad hoc des clients avec des réponses rapides.
• Surveiller et superviser les projets clients pour s'assurer qu'ils répondent aux attentes.

Connaissances

Compétences interpersonnelles

Agilité

Indépendance

Apprentissage rapide

Outils

Excel

Google Sheets

PowerPoint

Description du poste

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Client:

Forward Global

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4338435032210210816327630

Job Views:

2

Posted:

24.05.2025

Expiry Date:

08.07.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs in order to provide them with tailored solutions and high-quality support. To achieve this, you will rely on the expertise of our internal teams.

You will also be responsible for implementing actions aimed at strengthening the support provided to existing clients and enhancing the value of our services to ensure a lasting and optimized relationship.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring that clients who lack this resource have access to it.
• Managing ad hoc client requests, by providing prompt and tailored responses to their needs.
• Monitoring and overseeing client projects, to ensure they align with the expectations expressed.
• Organizing regular meetings, particularly with clients who have not had recent contact with our teams, to maintain a close relationship.
• Creating access and providing technical demonstrations of our platform, ensuring that presentations are tailored to user needs.
• Anticipating client needs and identifying potential risks, by detecting possible disputes or contentious situations in advance.

Requirements

• At least a first significant experience in a similar function in the service or tech sector. More than your professional experience, it's your agile, resourceful and independent spirit that will make all the difference!
• You are known for your excellent interpersonal skills
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Perfect command of office tools (Excel- PPT/ Google Sheet/slide)
• Fluency in both English and French mandatory

Location : Full remote or based in 8th arrondissement of Paris

Permanent contract

As an equal opportunity employer, Forward Global welcomes applications from all qualified candidates.

• A fixed package of 11 days-off in addition to 25 paid holidays
• Daily lunch voucher with Swile Card (11 euros / per day)
• A mutual insurance and provident scheme with quality guarantees and partial cover for the spouse
• 1 day's teleworking per week
• A sports session with a certified coach every Thursday
• Modern, user-friendly premises with all the facilities (shower - car park - large terrace)
• An entrepreneurial spirit with passionate, multi-cultural teams
• A PERECO (Collective Company Retirement Savings Plan)
• Support for parenthood through the allocation of cradle in nursery

Forward Global is an international risk and reputation management advisory firm delivering custom solutions for clients worldwide.

The firm brings together more than 350+ advisors with backgrounds in international strategy, communications, politics, policy, and digital content creation. Forward Global has offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we have created a business dedicated to fighting Illicit Markets, with the ambition of becoming a leading international player dedicated to fighting illicit markets, and in particular piracy.

The Forward Global Group's Fight Against Illicit Markets division has established itself as a leading anti-piracy expert in France and Europe, protecting the content of its customers in the sports (sports leagues, television channels), entertainment (live events) and cultural (film, music, literary publishing and press) sectors.

Thanks to its technology, we can detect unauthorised content on the Internet and request its removal worldwide. Its subsidiary Rivendell is a world leader in the removal of copyright-infringing results from Google.

Our clients include rights holders in the entertainment industry (film producers or distributor, TV channels, book publishers etc..)

To find out more about our activities, our commitments and our teams, click here: