English speaker - customer service

JR France; Perpignan; Sur place; EUR 20 000 - 25 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a highly motivated Customer Service Professional. The role involves overseeing digital support processes and optimizing operations to set new industry standards. Candidates must be proficient in French and have good English skills.

Qualifications

• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process, intervening where necessary.
• Join our dynamic team, optimize processes, and help set new industry standards for excellence.

Connaissances

Proficiency in French

Good knowledge of English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions in real-time, transforming roadside help delivery.

We are looking for a highly motivated Customer Service Professional to:

• Oversee the digital support process, intervening where necessary.
• Join our dynamic team, optimize processes, and help set new industry standards for excellence.

Requirements:

• Proficiency in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Additional Information:

• Part-time position (30 hours per week).
• Shift-based role, including occasional night and weekend shifts.
• Please send your CV in English.