Customer Success Manager - IA 3D - 60k to 65k

JR France; Levallois-Perret; À distance; EUR 50 000 - 65 000; Plein temps

Résumé du poste

A leading company in the AI-supported furniture industry is seeking a Customer Success Manager to build and enhance their Customer Success division. The role involves onboarding clients, managing satisfaction, and identifying growth opportunities. With an attractive salary package and potential for growth into leadership, this position offers a dynamic work environment, either fully remote or hybrid in Paris.

Prestations

Attractive salary package

Opportunity for growth to Team Leader or Head Of CS

Remote or hybrid work options

Qualifications

• At least 3 years' experience in a CSM Executive position in SaaS.
• Ability to work autonomously in an early startup environment.

Responsabilités

• Lay the foundations of the Customer Success team.
• Ensure smooth onboarding and monitor customer satisfaction.
• Identify upsell opportunities and assist with account expansion.

Connaissances

Customer Success Management

Interpersonal Skills

Dynamic

Fluency in English

Outils

HubSpot

Description du poste

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Customer Success Manager - IA 3D - 60k to 65k, levallois-perret

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Client:

LITY

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5703453360607199232327661

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Our partner offers an AI-supported solution that creates visuals for the furniture industry, replacing costly photo shoots and 3D modeling. With a fundraising of 3.5 million, experienced founders (Ex Uber), a growth of 7% per week, they reached 1 million ARR after 10 months of activity and more than 250 active customers.

With a team of 20 people, including 5 at GTM, they are now looking for a person to build and contribute to the success of the Customer Success division!

Missions

• Lay the foundations of the Customer Success team, working closely with the Go-To-Market team to streamline onboarding processes and define reliable, actionable KPIs.
• Ensure smooth onboarding, conduct regular follow-ups to monitor usage and satisfaction, handle support via Crisp/email, proactively manage churn risks (including re-onboarding), and keep CRM data (HubSpot) accurate and up to date.
• Identify upsell opportunities, assist with account expansion, and relay feature requests and field feedback to the product team.

Skills

• You have at least 3 years' experience in a CSM Executive position in SaaS (SMB & Mid-Market) as a top performer.
• You are very dynamic, extrovert, with good interpersonal skills and the autonomy to evolve in an early startup environment.
• You are native or fluent in English.
• Attractive package: Up to 65k depending on profile. 50k to 55k fixed - 10k variable + BSCPE.
• The opportunity to become the next Team Leader or Head Of CS in the medium term.
• Open to full remote (US / Europe) or hybrid in Paris.