Customer Service Representative - Trading

Phemex; Paris; À distance; EUR 30 000 - 50 000; Plein temps

Résumé du poste

A leading company in the crypto trading sector is looking for a Customer Service Representative. The role involves managing customer inquiries, providing solutions, and ensuring satisfaction. Applicants should have a Bachelor's degree, experience in trading, and proficiency in English. Competitive pay, remote work flexibility, and a collaborative environment are offered.

Prestations

Competitive pay and benefits

Paid leave and birthday gifts

Collaborative team environment

Remote work flexibility

Installment allowance for a new work MacBook

Qualifications

• Proficient in English (speaking, listening, reading, writing).
• At least one year of experience as a CS Trading agent in crypto exchanges.

Responsabilités

• Handle customer requests through tickets and online tools.
• Provide accurate information and solutions to customer issues.
• Maintain records of customer interactions.

Connaissances

Customer Service

Multitasking

Empathy

Detail-oriented

Team Player

Formation

Bachelor's degree or higher

Outils

Macbook

Description du poste

Customer Service Representative - Trading

Direct message the job poster from Phemex

1. Handle requests through tickets and other online tools for customers in English and other languages.

2. Provide accurate, valid, and comprehensive information using the appropriate customer service methods/tools.

3. Offer proper solutions to customer issues within reasonable time limits.

4. Keep records of customer interactions and follow up to ensure smooth and accurate resolution of issues.

5. Follow communication procedures, guidelines, and policies.

6. Ensure customer satisfaction and deliver professional support.

7. Maintain a positive, empathetic, and professional attitude at all times.

8. Follow the shift schedule based on team needs; current shift is UTC 09:00-18:00.

Qualifications:

Must-have requirements:

• Bachelor's degree or higher.
• Proficient speaking, listening, reading, and writing skills in English.
• At least one year of experience as a CS Trading agent in crypto exchanges.
• Own a Macbook purchased within the last 6 months, or be able to purchase one (minimum M1 chip) to be paid back in installments within 6 months. It will be used solely for work.
• Work five days a week, including weekends, supporting shifts between UTC 09:00-18:00.

Additional preferences:

• Bilingual skills are a plus.
• Stable, kind, empathetic, detail-oriented, and a strong team player.
• Ability to multitask under high pressure while maintaining professionalism.
• Support night shifts as needed.

We offer:

• Competitive pay and benefits, including paid leave and birthday gifts.
• A collaborative, harmonious team environment.
• Remote work flexibility (location not limited but must be fixed).
• Installment allowance for a new work MacBook.

Note:

• This is a self-employed role, paid fully in USDT.
• Applicants should attach an updated resume in English, preferably with their Telegram contact for quick communication.
• Multiple positions are available; feel free to share this JD with interested friends.