Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Tarbes; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading international risk and reputation management advisory firm is seeking a Customer Success Manager Junior to enhance client relationships and provide tailored support. The role involves monitoring projects, managing client requests, and ensuring high-quality service. Candidates should be fluent in both English and French and possess strong interpersonal skills. The position offers flexibility with remote work options and a permanent contract.

Prestations

11 days off in addition to 25 paid holidays

Daily lunch voucher with Swile Card

Mutual insurance and provident scheme

One day of teleworking per week

Weekly sports session with a certified coach

Modern premises with facilities

Entrepreneurial spirit with multicultural teams

PERECO (Collective Retirement Savings Plan)

Support for parenthood, including nursery support

Qualifications

• Significant experience in a similar role in service or tech sector.
• Ability to learn quickly in a constantly evolving environment.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Monitor client projects to ensure alignment with expectations.
• Anticipate client needs and identify potential risks.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

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Customer Success Manager Junior - Illicit trade/anti-piracy, Tarbes

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Client:

Forward Global

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4338435032210210816327688

Job Views:

1

Posted:

16.05.2025

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Job Description:

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs in order to provide tailored solutions and high-quality support. You will rely on the expertise of our internal teams to achieve this.

You will also be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services to ensure lasting and optimized relationships.

Your main responsibilities include:

• Developing and monitoring customized reports, ensuring clients have access to this resource if needed.
• Managing ad hoc client requests, providing prompt and tailored responses.
• Monitoring and overseeing client projects, to ensure alignment with expectations.
• Organizing regular meetings, especially with clients who haven't been in recent contact, to maintain close relationships.
• Creating access and providing technical demonstrations of our platform, tailored to user needs.
• Anticipating client needs and identifying potential risks, detecting possible disputes or contentious situations early.

Requirements

• At least some significant experience in a similar role in the service or tech sector. Your agility, resourcefulness, and independence are key!
• Excellent interpersonal skills
• Ability to learn quickly and work effectively in a constantly evolving scale-up environment
• Proficiency with office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location: Full remote or based in the 8th arrondissement of Paris

Contract: Permanent

As an equal opportunity employer, Forward Global welcomes applications from all qualified candidates.

• 11 days off in addition to 25 paid holidays
• Daily lunch voucher with Swile Card (11 euros/day)
• Mutual insurance and provident scheme with quality guarantees, partial coverage for spouses
• One day of teleworking per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial spirit with passionate, multicultural teams
• PERECO (Collective Retirement Savings Plan)
• Support for parenthood, including nursery support

Forward Global is an international risk and reputation management advisory firm delivering custom solutions worldwide. Our team of over 350 advisors comes from backgrounds in strategy, communications, politics, policy, and digital content creation. We have offices in Washington, D.C., Paris, Brussels, Montreal, London, and Abidjan.

In 2022, we launched a division dedicated to combating illicit markets, aiming to become a leading global player in fighting piracy and related illicit activities.

The Fight Against Illicit Markets division is a leading anti-piracy expert in France and Europe, protecting content in sports, entertainment, and cultural sectors.

Using our technology, we detect unauthorized online content and request its removal worldwide. Our subsidiary Rivendell is a leader in removing copyright-infringing results from Google.

Our clients include rights holders in entertainment, such as film producers, TV channels, and publishers.

To learn more about our activities, commitments, and teams, click here: