Area Services Manager

JR France; Montrouge; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading company is seeking a Zonal Service Manager for the Europe region, based remotely in France. The role involves overseeing dealer service performance, establishing service workshops, and driving growth in after-sales service. Ideal candidates will have extensive service marketing experience and language proficiency in English and French.

Qualifications

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Fluent in English and French; other languages are a plus.

Responsabilités

• Lead dealer service performance and implement service processes.
• Drive after-sales service growth and achieve workshop loading targets.
• Ensure effective resolution of customer complaints.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Fluency in English

Fluency in French

Knowledge of German

Knowledge of Italian

Knowledge of Spanish

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support new project implementations in the zone.

1. Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
2. Drive growth in After Sales Service to expand customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes as per goals.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with targets.
5. Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
6. Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
7. Promote service engagement campaigns with distributors and through customer events.
8. Lead product quality reporting initiatives, including PDI feedback collection, warranty claim parts audits, and service process audits.
9. Design and implement attractive service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication regarding safety tips and promote peace-of-mind products such as RSA, insurance, AMCs, and warranties.
11. Assist in understanding customer profiles to refine service offerings.
12. Provide spare parts management support to channel partners and coordinate with the factory team.
13. Ensure service readiness for new models, including training, parts procurement, and tools availability.
14. Support onboarding and setup for new dealers.
15. Ensure timely completion of service projects, organizational targets, and deadlines.
16. Boost dealer profitability and service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English and French; knowledge of additional languages such as German, Italian, or Spanish is a plus.

About Flying Flea:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation, creating a new category for the global marketplace. It offers a sophisticated mix of authentic design and cutting-edge technology in electric vehicles, developed by a team of over 200 engineers at Royal Enfield.

Additional notes:

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