English speaker - customer service

JR France; Strasbourg; Sur place; EUR 20 000 - 25 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a highly motivated customer service professional. You will oversee digital support and ensure excellent service, requiring strong communication skills and proficiency in French and English. This part-time role involves shift work, including nights and weekends.

Qualifications

• C1/C2 level proficiency in French.
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Intervene to ensure excellent service.

Connaissances

Customer Service

Problem Solving

Communication

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. We aim to become the go-to provider for modern roadside assistance across Europe and beyond. Our B2B2C model partners with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. Your responsibilities will include overseeing the digital support process and intervening when necessary to ensure excellent service. The ideal candidate will have C1/C2 level proficiency in French and good knowledge of English. Previous experience in operations and/or customer service is a plus.

Additional information:

• Part-time role of 30 hours per week
• Shift-based position requiring occasional night and weekend shifts
• Please send your CV in English.