Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Bourges; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company is seeking a Client Support Specialist to be the primary point of contact for clients. This role involves analyzing client needs, managing requests, and ensuring high-quality support. The ideal candidate will be agile, resourceful, and fluent in both English and French. This position can be remote or based in Paris, offering a permanent contract.

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Fluency in both English and French is mandatory.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Monitor and oversee client projects, ensuring they meet expectations.
• Organize regular meetings to maintain close relationships.

Connaissances

Interpersonal Skills

Agility

Resourcefulness

Independence

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Key Responsibilities :

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support, leveraging the expertise of our internal teams.

You will also be responsible for implementing actions to strengthen support to existing clients and enhance the value of our services, ensuring lasting and optimized relationships.

Your main responsibilities include:

1. Developing and monitoring customized reports, ensuring clients have access to this resource if lacking it.
2. Managing ad hoc client requests, providing prompt and tailored responses.
3. Monitoring and overseeing client projects, ensuring they meet expectations.
4. Organizing regular meetings, especially with clients who haven't recently interacted with our teams, to maintain close relationships.
5. Creating access and demonstrating our platform, tailoring presentations to user needs.
6. Anticipating client needs and identifying potential risks, such as detecting possible disputes or contentious situations early.

Requirements

• At least some significant experience in a similar role within the service or tech sector. More important than experience is your agile, resourceful, and independent spirit!
• Excellent interpersonal skills
• Ability to learn quickly and work effectively in a constantly evolving scale-up environment
• Proficiency with office tools (Excel, PowerPoint, Google Sheets, Slides)
• Fluency in both English and French is mandatory

Location : Full remote or based in the 8th arrondissement of Paris

Contract : Permanent

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.