Customer Service Executive (Travel Industry)

JR France; Lille; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

An international travel tech organization is seeking an Operation FIT Specialist to join their French team. The role involves managing online reservations, assisting travel agents, and coordinating with multiple stakeholders. Candidates should be fluent in English and French, with a strong service orientation and the ability to handle complex cases. Night shifts may be required.

Qualifications

• Experience in the Travel Industry required.
• Ability to manage multiple tasks efficiently.
• Experience working B2B with travel agents or business professionals.

Responsabilités

• Operational handling of online reservations for Hotels, Flights, Car rentals.
• Assist travel agents via incoming calls, managing reservations.
• Negotiate with suppliers for optimal resolutions.

Connaissances

Fluent in English

Fluent in French

Service-oriented

High communication skills

Independent

Self-motivated

Goal-oriented

Quick adaptability

Description du poste

Client:

TBO.COM

Location:

Online

Job Category:

Other

Online job hunting tools

EU work permit required:

Yes

Job Reference:

836719180270849228832766

Job Views:

2

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

TBO.COM, an international award-winning travel tech organization, is looking for a top talent Operation FIT Specialist in the Travel Industry to join our French team.

Requirements:

• Fluent in English and French with experience in the Travel Industry.
• Operational handling of online reservations for Hotels, Flights, Car rentals, Transfers, etc.
• Coordinate offline requests with internal departments.
• Handle bookings and cases with last-minute and on-spot challenges.
• Assist travel agents via incoming calls, managing reservations and special requests.
• Negotiate with suppliers and individuals to find optimal resolutions.
• Creative, results-oriented, capable of handling complex cases while coordinating with multiple stakeholders.
• Operate multiple online systems simultaneously to serve travel agents.
• Manage operational and administrative tasks from start to finish.

Qualifications:

• Service-oriented with high communication skills, fluent in English and French.
• Independent, self-motivated, patient, and goal-oriented.
• Ability to manage multiple tasks efficiently.
• Experience working B2B with travel agents or business professionals.
• Quick adaptability to new technologies, products, and procedures.
• Proficiency in English and French; additional languages are a plus.
• Willingness to work night shifts and/or evenings/weekends.
• Experience as a VAT Consultant is a plus.

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