Guest Relations/Front Office/Ticketing F/H/NB - CDD/CDI

TN France; Champs-sur-Marne; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

Join a vibrant team as a Cast Member and immerse yourself in the enchanting world of Disneyland Paris! This role offers a unique opportunity to create magical experiences for visitors in various customer service positions, including Guest Relations, Reception, and Ticketing. You'll engage with guests, resolve issues, and ensure memorable moments in a fast-paced environment. Flexibility and a passion for hospitality are key as you work in diverse settings, from the parks to hotels. If you thrive in dynamic situations and love making people smile, this is the perfect role for you!

Qualifications

• Must be at least 18 years old and fluent in French.
• Ability to work independently and in a team.

Responsabilités

• Enhancing guest experience and managing unforeseen events.
• Processing hotel check-ins and creating personalized interactions.
• Greeting and advising guests while managing guest flow.

Connaissances

Fluent in French

Intermediate English

Excellent hospitality skills

Multitasking ability

Customer service orientation

Excellent verbal communication skills

Description du poste

Job Description

Job Summary:

Have you ever dreamed of being a Cast Member and bringing the magic of Disneyland Paris to life for its Visitors? Whether in our Parks, Hotels, or Disney Village, we offer a variety of roles and opportunities as a Cast Member.

Apply here to be considered for the following four customer service positions:

• Guest Relations Host/Hostess F/M/NB
• Reception Host/Hostess F/M/NB
• Ticketing Host/Hostess F/M/NB

Responsibilities

Guest Relations Host/Hostess F/M/NB:

Work may be indoors or outdoors. Responsibilities include enhancing guest experience, managing unforeseen events, offering alternatives or solutions, giving advice, booking restaurant tables, managing accessibility cards for disabled guests, and caring for lost children at the Baby Care Center.

Reception Host/Hostess F/M/NB:

Work may be indoors or outdoors. Responsibilities include processing hotel check-ins and check-outs, creating personalized interactions, resolving unforeseen issues, and increasing sales.

Ticketing Host/Hostess F/M/NB:

Work may be indoors or outdoors. Responsibilities include greeting and advising guests, recommending suitable tickets or services, managing guest flow, and ensuring guest experience before and after park visits.

Our parks, hotels, and Disney Village operate 24/7, with working hours starting as early as 6 am and ending as late as 2 am.

Basic Qualifications

• At least 18 years old
• Fluent in French (B2) and Intermediate English (B2), plus a third European language (B1+/B2)
• Ability to work independently or in a team
• Ability to stand for 2-3 hours
• Excellent hospitality skills
• Multitasking ability in a fast-paced environment
• Efficiency, accuracy, and composure under pressure
• Customer service orientation and ability to handle special requests
• Enthusiastic about interacting with visitors
• Ability to make independent decisions
• Self-directed with minimal supervision
• Willingness to follow instructions
• Flexible and adaptable
• Supportive team player
• Ability to perform repetitive tasks with quality
• Excellent verbal communication skills
• Willing to work outdoors in various weather conditions
• Flexible schedule, including weekends, holidays, and special events
• Maintain friendly and professional demeanor, exceeding customer expectations

Preferred Qualifications

Additional Information

Contract: 35-hour permanent (CDI) or fixed-term (CDD)

Interviews: Conducted remotely for positions in Marne-La-Vallée.