Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Montauban; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a Customer Success Manager Junior in Montauban. The role involves analyzing client needs, providing tailored solutions, and maintaining strong client relationships. Candidates must be fluent in English and French, with significant experience in a similar role. This position offers a flexible working environment, including remote options, and a comprehensive benefits package.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher with Swile Card

Mutual insurance and provident scheme

One teleworking day per week

Weekly sports session with a certified coach

Modern premises with facilities

Collective Retirement Savings Plan (PERECO)

Support for parenthood with nursery cradle allocation

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Proficiency in office tools is required.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Manage ad hoc client requests with prompt responses.
• Monitor and oversee client projects to meet expectations.

Connaissances

Interpersonal Skills

Agility

Independence

Quick Learning

Fluency in English

Fluency in French

Outils

Excel

Google Sheets

Google Slides

PowerPoint

Description du poste

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Customer Success Manager Junior - Illicit trade/anti-piracy, Montauban

Client: Forward Global

Location: Montauban, France

Job Category: Other

EU work permit required: Yes

Job Reference: 4338435032210210816327683

Job Views: 1

Posted: 16.05.2025

Job Description:

Key Responsibilities :

• Analyze and understand client needs to provide tailored solutions and high-quality support, leveraging internal teams.
• Implement actions to strengthen support and enhance service value for lasting relationships.
• Develop and monitor customized reports, ensuring clients have access to them.
• Manage ad hoc client requests with prompt, tailored responses.
• Monitor and oversee client projects to meet expectations.
• Organize regular meetings to maintain close client relationships.
• Create access and provide technical demonstrations of our platform tailored to user needs.
• Anticipate client needs and identify potential risks or disputes in advance.

Requirements

• Significant experience in a similar role within the service or tech sector, with an agile, resourceful, and independent spirit.
• Excellent interpersonal skills.
• Quick learner capable of working effectively in a dynamic, evolving environment.
• Proficiency in office tools (Excel, PPT, Google Sheets/Slides).
• Fluency in both English and French is mandatory.

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer. We welcome applications from all qualified candidates.

• Fixed package with 11 days off plus 25 paid holidays.
• Daily lunch voucher with Swile Card (11 euros/day).
• Mutual insurance and provident scheme with spouse coverage.
• One teleworking day per week.
• Weekly sports session with a certified coach.
• Modern premises with facilities (shower, parking, large terrace).
• Entrepreneurial, multicultural team environment.
• Collective Retirement Savings Plan (PERECO).
• Support for parenthood with nursery cradle allocation.

Forward Global is an international risk and reputation management advisory firm, with a focus on fighting illicit markets and piracy. Our expertise includes content protection, unauthorized online content removal, and client support for rights holders in entertainment sectors.