IT Support Professional

Sky Systems, Inc. (SkySys); France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company is seeking an IT Desktop Support specialist for on-site work in Paris. The ideal candidate will have experience in providing IT infrastructure support, troubleshooting hardware and software issues, and a strong understanding of networking concepts. This role requires excellent communication skills and the ability to work effectively with clients. If you are self-driven and passionate about technology, this opportunity is for you.

Qualifications

• 2 to 5 years' experience in IT Infrastructure field support.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Basic knowledge of TCP/IP networking and troubleshooting.

Responsabilités

• Provide IT support, troubleshooting hardware and software issues.
• Install, troubleshoot, and repair desktops and peripherals.
• Support for networking hardware and systems.

Connaissances

Troubleshooting

Communication

Interpersonal Skills

Problem Solving

Formation

Associate's Degree in Electronics

CompTIA A+ Certification

Outils

ServiceNow

Remedy

AirWatch

XenMobile

MobileIron

SCCM

LanDesk

Altiris

Skype for Business

OneDrive

Description du poste

IT Desktop Support (backfill) On-site in Paris French and English Technical :

1. 2 to 5 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, operating system issues, and resolving problems without impacting hardware warranty or customer security compliance.
2. Hands-on experience installing, troubleshooting, and repairing desktops, printers, laptops, and other peripherals, as well as desktop applications.
3. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform 'smart hand' activities under instruction at sites.
4. Ability to lift/move computer equipment weighing up to 50 lbs.
5. Skilled in desk-side support and PC repair, including basic Windows OS administration.
6. Experience with anti-spyware and anti-virus software.
7. Some knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
8. Support for peripherals and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and data panels under 'Smart Hands' capabilities.
9. Ability to troubleshoot systems and network issues using deductive reasoning.
10. Good written and verbal communication skills with clients and management, along with strong interpersonal skills.
11. Ability to work under deadlines and complete tasks on time.
12. Preferably an Associate's Degree in Electronics and CompTIA A+ Certification.
13. Knowledge and experience with ticketing tools (e.g., ServiceNow, Remedy).
14. Basic understanding and troubleshooting of Mobile Device Management systems (AirWatch, XenMobile, MobileIron).
15. Basic understanding and troubleshooting for VDI, SCCM, LanDesk, Altiris, Skype for Business, and OneDrive.

Non-Technical Skills:

1. Good oral and written communication skills.
2. Able to interact and work effectively with customers at various levels.
3. Self-driven and result-oriented.
4. Passionate about the work.