Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Avignon; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in risk and reputation management is seeking a client-focused professional to enhance client relationships and provide tailored solutions. This role involves analyzing client needs, managing requests, and ensuring effective communication. The ideal candidate will have significant experience in a similar role, strong interpersonal skills, and fluency in both English and French. Enjoy a flexible work environment with options for remote work or office-based in Paris.

Prestations

11 days off plus 25 paid holidays

Daily lunch voucher (11 euros/day)

Mutual insurance and provident scheme

One teleworking day per week

Weekly sports session with a certified coach

Modern premises with facilities

Entrepreneurial, multicultural teams

PERECO (Retirement Savings Plan)

Support for parenthood (nursery support)

Qualifications

• Significant experience in a similar role within service or tech sector.
• Fluency in English and French is mandatory.

Responsabilités

• Analyze client needs to provide tailored solutions.
• Manage ad hoc client requests and monitor projects.

Connaissances

Interpersonal skills

Adaptability

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

**Social network you want to login/join with:**

Client:

Forward Global

Location:

Avignon, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4338435032210210816327643

Job Views:

1

Posted:

16.05.2025

Job Description:

Key Responsibilities:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support, relying on our internal teams.

You will also be responsible for implementing actions to strengthen support and enhance the value of our services for lasting, optimized relationships.

Main responsibilities include:

1. Developing and monitoring customized reports: Ensure clients have access to these resources.
2. Managing ad hoc client requests: Provide prompt, tailored responses.
3. Monitoring client projects: Ensure alignment with expectations.
4. Organizing regular meetings: Especially with clients lacking recent contact, to maintain relationships.
5. Creating access and providing platform demonstrations: Tailored to user needs.
6. Anticipating client needs and risks: Detect potential disputes or contentious situations early.

Requirements:

1. Significant experience: In a similar role within the service or tech sector. Your agility, resourcefulness, and independence are key!
2. Excellent interpersonal skills
3. Quick learner with the ability to adapt in a dynamic scale-up environment
4. Proficiency with office tools (Excel, PowerPoint, Google Sheets/Slides)
5. Fluency in English and French: Mandatory

Location: Full remote or based in 8th arrondissement of Paris

Contract: Permanent

Forward Global is an equal opportunity employer welcoming applications from all qualified candidates.

• 11 days off plus 25 paid holidays
• Daily lunch voucher (11 euros/day)
• Mutual insurance and provident scheme, partial coverage for spouse
• One teleworking day per week
• Weekly sports session with a certified coach
• Modern premises with facilities (shower, parking, large terrace)
• Entrepreneurial, multicultural teams
• PERECO (Retirement Savings Plan)
• Support for parenthood (nursery support)

Forward Global specializes in risk and reputation management, with offices worldwide. Our recent focus includes fighting illicit markets and piracy, protecting clients' content globally, including rights holders in entertainment sectors.