Senior Executive Travel Consultant

TN France; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the travel industry seeks a Senior Executive Travel Consultant to provide exceptional service to VIP corporate clients. This role offers the opportunity to work remotely from anywhere in France after training. Join a collaborative culture focused on innovation and career advancement.

Prestations

Health and welfare insurance

Retirement programs

Parental leave

Travel perks

Global tuition assistance

Wellbeing resources

Qualifications

• Experience as a Corporate Travel Consultant.
• High proficiency with Amadeus GDS.
• Excellent Professional Communication in French and English.

Responsabilités

• Assist Executive Corporate Business Customers with bookings.
• Handle end-to-end travel arrangements for clients.
• Coach and mentor junior Travel Consultant colleagues.

Connaissances

Communication

Problem Solving

Customer Service

Outils

Amadeus GDS

Description du poste

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Senior Executive Travel Consultant, France

Client: American Express Global Business Travel

Location: France

Job Category: Consulting

EU work permit required: Yes

Job Reference: db0dbfd0d408

Job Views: 2

Posted: 18.05.2025

Expiry Date: 02.07.2025

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Senior Executive Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our VIP corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at AMEX GBT Egencia!

After completing a 7-week training program (hybrid in Paris or Marseille), you will be able to work remotely from anywhere in France.

What You'll Do

1. Assist our Executive Corporate Business Customers in their online booking or offline for aftersales.
2. Handle the end-to-end booking either over the telephone, via chat or via email.
3. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, using Amadeus GDS.
4. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.
5. Meet the servicing of your nominated account or clients' travel requirements, whilst adhering to your nominated call schedule daily, and report any variances in the workforce management scheduling tool to your Team Coach.
6. Coach, develop and mentor more junior Travel Consultant colleagues in the team as needed.

What We Are Looking For

• High proficiency with Amadeus GDS.
• Experience as a Corporate Travel Consultant.
• Prior experience with VIP customers will be a plus.
• Excellent Professional Communication both in French and English.
• Ability to research and resolve customer service and traveler issues independently and/or with the supplier.
• Ability to handle urgency and the unexpected while maintaining professionalism and multitasking relationships, accepting and adapting to change quickly.
• Ability to positively influence team and peers.
• Learning agility and ability to act on constructive feedback.
• Detailed understanding of fares and ticketing rules for car, air, hotel.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult our privacy policy.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;